Hassan Mohamed

Innovative and results-driven IT Infrastructure Specialist with over 25 years of experience in designing, managing, and optimizing enterprise-level IT environments. Adept at handling mission-critical NetApp cases, leading cross-functional teams, and implementing robust storage and disaster recovery solutions. Recognized for analytical thinking, proactive problem solving, and a commitment to technical excellence.

NetApp Technical Support Engineer III at NetApp RTP ESCALATION CENTER (2013-08 – Present)

• Resolved thousands of complex global infrastructure cases for NetApp's worldwide customer base.
• Specialized in SnapCenter, SnapDrive, SnapManager (Exchange, SQL, Hyper-V), NDMP, CIFS/SMB.
• Handled critical DR and data protection issues using SnapMirror and SnapVault.
• Supported VMware Virtual Storage Console and NetApp networking issues.

Network & Communication Manager at AL-NAHDI MEDICAL CO (2009-04 – 2013-05)

• Oversaw IT infrastructure for 600+ pharmacy branches across Saudi Arabia.
• Managed NetApp SAN/NAS systems and Symantec NetBackup solutions.
• Led data center facilities, network connectivity, and capacity planning initiatives.

NetApp Product Specialist at STME (2006-04 – 2009-04)

• Handled large-scale storage project (440 TB) for Saudi Aramco.
• Implemented multi-protocol, clustering, and mirroring solutions.
• Handle Pre-sales activities like Presentation and POC for NetApp and NetBackup Products

Manager of Technology at SAUDI RESEARCH AND PUBLISHING CO (2004-06 – 2006-04)

• Managed IT infrastructure for 15 publications and 25+ locations globally.
• Led 30-member IT team across diverse hardware/software environments.

Network Consultant at AL-GOSAIBI INFORMATION SYSTEMS (2001-04 – 2004-05)

• Designed and installed NetApp storage for major ISPs and enterprises in Saudi Arabia.
• Conducted customer training and project demonstrations.
• Handle Pre-sales activities like Presentation and POC for NetApp and Foundry Switches

Bachelor of Management Information Systems in Management Information Systems – King Fahd University of Petroleum & Mineral (1993)