Hassan Noor

Dedicated and multilingual human services professional with 10+ years of experience in case management, eligibility determination, and whole-person client support. Proven ability to assess complex family needs, connect individuals with community resources, and develop individualized service plans that address social, economic, health, and housing barriers. Experienced in conducting interviews, maintaining confidential records, coordinating with multi-agency partners, and serving diverse and vulnerable populations — including individuals in crisis, refugees, and families navigating public benefit programs.

Fluent in English, Somali, Swahili, and Mai Mai.

Peer Support & Recovery Support Worker at Families in Transition (2025-04 – Present)

• Provide peer support and recovery support services to individuals and families transitioning through crisis, housing instability, and behavioral health challenges.
• Facilitate connection to community resources, housing assistance, employment supports, and treatment services.
• Employ person-centered approaches to empower clients, promote recovery, and maintain safety planning.
• Document progress, coordinate with care teams, and advocate for client needs within multi-agency systems.

Family Support Worker at Waypoint (2023-11 – Present)

• Conducted comprehensive whole-person needs assessments for families, identifying social, economic, housing, health, and educational barriers to self-sufficiency.
• Developed and implemented individualized service plans with short- and long-term goals, monitoring client progress and adjusting plans as needed.
• Coordinated referrals to housing, medical care, child care, education, and mental health services.
• Conducted home visits to evaluate family safety and environment; ensured follow-up and documentation.
• Collaborated with schools, healthcare providers, child welfare agencies, and other external service partners to deliver integrated family support.
• Maintained confidential and accurate case records and service documentation in compliance with agency protocols.
• Served clients from diverse cultural and linguistic backgrounds; applied culturally competent practices to ensure equitable service access.
• Provided crisis support, including for domestic violence, food insecurity, and housing instability.

Operations Manager at Safari Transportation Services LLC (2019-06 – Present)

• Oversaw daily operations, financial management, payroll, scheduling, and compliance; developed systems and SOPs for quality and accountability.
• Recruited, onboarded, and trained staff on customer relations, safety policies, and procedures.
• Monitored performance metrics and implemented continuous improvement initiatives.
• Maintained detailed records, tracked risk, and collaborated with leadership to align goals.

Administrative Assistant at Roxson Home Health Care (2018-01 – 2019-01)

• Managed confidential client and employee records; maintained privacy compliance.
• Scheduled appointments between clients, staff, and healthcare providers; facilitated inter-departmental communication.
• Supported the executive team with administrative tasks, managed databases, and handled sensitive correspondence.

Caseworker at Organization for Refugees and Immigrants' Success (2014-09 – 2015-09)

• Conducted intake assessments and formulated individualized service plans for refugee and immigrant clients.
• Coordinated multi-agency case management; monitored compliance and documented progress.
• Assessed cases for child abuse and neglect indicators; referred to protective services as needed.
• Maintained confidentiality and ensured timely documentation of client interactions.

Administrative Assistant at United Nations High Commission for Refugees (UNHCR) (2010-01 – 2014-07)

• Managed physical and digital case files for refugee populations; tracked resources and prepared reports.
• Coordinated appointments, meetings, and scheduling for management staff; liaison between departments.
• Tracked timesheets and ensured optimal staffing coverage.

Social Worker at Lutheran World Federation (2009-01 – 2010-12)

• Conducted interviews to assess service needs and develop intervention plans for displaced populations.
• Implemented interventions addressing conflict resolution, family reunification, child welfare, and housing stability.
• Maintained case histories, completed intake assessments, and drafted re-entry plans.
• Conducted home visits and court-ordered home study assessments to support custody decisions.

Bachelor of Science in Human Services and Administration – Mount Kenya University (2014)