Hayden Cooper

Experienced Financial Client Services Professional Looking to Enter a Trade such as HVAC or something related to nursing that would be a good job if planning to attend school and become a RN.

BUSINESS EXPERIENCE

KPost Roofing and Waterproofing - Dallas, Texas

Residential Roofing Sales Representative

• Experienced in cold calling, lead generation, and customer relationship management
• Effectively developed and managed a sales pipeline that resulted in a high referral rate
• Initiated approximately 70 lead-generating interactions per day that were mostly face-to-face

Fidelity Investments - Westlake, Texas

High Net Worth Customer Relations

• Represented the Premium Services Team by discovering client goals and scheduling appointments accordingly
• Placed a multitude of trade types for clients on a daily basis with 100% accuracy
• Led call review coaching sessions with peers, developing their deployment of the Fidelity Call Model

Customer Relations Advocate 

• Delivered excellent client experiences tailored to personal needs according to survey feedback
• Handled approximately 10% more calls than national average during peak tax season
• Passed FINRA Series 63 and Series 7 licensing exams on first attempt

Best Buy - Frisco, Texas

Appliances Sales Manager 

• Managed and trained 15 employees about proper and strategic sales procedures
• Achieved highest department sales at store location
• Reconciled daily receipts and transaction data through Best Buy’s processing system

Home Theater & Appliances Sales Associate 

• Evaluated customer returns and saw a 34% reduction in unnecessary returns
• Strengthened sales team by maintaining the top sales for most of the time in this position
• Mentored and trained incoming employees to help create an established team

I obtained my B.S., Finance (GPA 3.52) in December of 2021 from The University of Texas at Dallas. I feel fortunate to have had such great experiences while attending, for example I had a capstone course where my team met weekly for a few hours with the head of logistics for Texas Instruments.

The goal of the project was to determine the most optimal location for a new production facility location in Europe and at the end of the semester Texas Instruments decided to build their new facility in the location we determined most optimal and use the shipping carrier we worked the best pricing with.