Hayden Glazener

Service manager with broad pest control background, directing team efforts and accurate pest identification. Drove service process improvements and established efficient workflows across daily operations. Coordinated treatment plans and client communication to deliver quality pest management solutions and strong customer satisfaction.

Certified Pest Applicator - Chase Pest Control - Conroe, Texas

(2025-04)

• Inspected properties for pest infestations and identified treatment options.
• Applied pesticides and other treatments according to safety regulations and guidelines.
• Educated clients on pest prevention techniques and maintenance practices.

Service Manager - Protex Pest Control - Houston, USA

(2017-06 - 2025-04)

• Conducted training sessions on pest identification and treatment methods.
• Monitored inventory levels of pesticides and equipment for team use.
• Collaborated with management to improve service delivery processes.
• Managed service schedules, dispatching technicians to maintain timely pest control appointments.
• Coordinated customer communications, resolving service concerns and reinforcing account retention.

Service Manager - Preventative Pest Control - Houston, USA

(2016-06 - 2017-06)

• Supervised pest control technicians in safe application of treatments.
• Managed scheduling and logistics for pest control service appointments.
• Developed efficient workflows for pest control operations and customer service.
• Oversaw route efficiency, balancing workload assignments across service teams and daily priorities.
• Trained technicians on treatment procedures, safety standards, and customer interaction expectations.

Pest Control Technician - Terminix - Houston, USA

(2013-11 - 2016-01)

• Collaborated with team members and supervisors to identify and address pest control challenges, sharing knowledge and expertise.
• Provided customer service by responding promptly when customers had questions or concerns regarding their pest problems.
• Identified common pest infestations and determined the best course of action for removal.
• Documented service findings, treatment details, and follow-up recommendations in field reports.
• Communicated clearly with customers to explain services, prevention steps, and service expectations.

High School Diploma - Klein High School (2009-06)