Cognizant April 2023 – Current
Senior Process Executive - Content Writer Mesa, AZ
- Improves deficient text using imagination, knowledge, skills and ability to research and investigate information.
- Writes text in many formats which engages all readers.
- Shortened responses by 50% while retaining accurate and engaging information.
- Reviews text and considers the best way to improve it through research and creative writing.
- Interprets and follows style guidelines.
Story Inc Jan. 2023 – Mar. 2023
User Experience Intern Wellington, NZ
- Story Inc. has developed user experiences at over 150 museums and attractions.
- As a UX intern, I participated in a content design team of 5 to work on a project at Hong Kong Wetland Park.
- Reduced user task completion time by 30% by removing unnecessary pages.
- Identified and resolved more than 10 potential user friction points.
- Developed a 3-page style guide for Story Inc’s web presence that includes: Logo usage, grammar and voice rules, color palette, accessibility, and typography.
- Created a user experience flow for the deep bay timelapse interaction at Hong Kong Wetland Park that contains over 15 original UI elements.
School Webmasters July 2022 – Current
Communications Coordinator, UX Consultant Coolidge, AZ
- School Webmasters builds and manages websites for over 50 schools across the US.
- Wrote and designed interviews with students and teachers meant to aid in writing articles for the school website.
- Designed and hosted over 30 interviews.
- Wrote over 50+ interview questions.
- Wrote and carefully crafted articles for story telling and website engagement.
- Wrote and published over 10 articles for school websites.
- Performed UX reviews on the website, aiding in identifying key user issues.
- Developed over 4 user personas for a school website.
- Identified over 10 key issues on a school website.
- Presented UX analysis material to higher management.
Walgreens Jan. 2016 – Jan. 2020
Shift Lead Coolidge, AZ
- Promoted twice in rapid succession.
- Displayed exceptional customer service skills while leading a team of 5 on a daily basis.
- Efficiently handled 5-10 customer and business problems efficiently on a regular basis.
- Generated ideas to help raise store sales volume.
- Lowered store loss prevention numbers by 15%.
