Hayley Genee

Versatile and reliable professional with over 10 years of combined experience in customer service, store management, deli operations, and professional animal care. Proven leadership track record across fast-paced retail food service and pet care environments, skilled at managing store operations, supervising team workflow, maintaining health and safety standards, and delivering exceptional client experiences. Authorized to work in the U.S. for any employer

Canine Coach at Dogtopia (Present)

• Supervise open-play rooms to maintain a safe, engaging, and clean environment for open-play doggy daycare guests.
• Monitor canine body language and behavior, proactively managing pack dynamics and safely de-escalating stressful situations.
• Maintain high standards of facility sanitation, sanitation routines, and health/safety compliance.
• Communicate effectively with pet parents regarding daily updates, health monitoring, and behavioral observations.

Deli Clerk at Sprouts Farmers Market (2022-01 – 2023-12)

• Prepared high-quality deli items, fulfilled customer orders accurately, and ensured strict adherence to food safety standards.
• Maintained food counter presentation, product stock levels, and food safety protocols in a fast-paced retail setting.

Shift Leader / Closer at Salad and Go (2022-05 – 2022-08)

• Led closing shifts, ensuring food preparation, store cleaning, and station restocking met strict safety guidelines.
• Oversee team performance during high-volume hours to maintain fast service speed and maximum order accuracy.

Store Manager / Assistant Manager / Shift Lead at Subway (2012-01 – 2022-12)

10-year career progression through key leadership roles: Crew Member → Shift Lead → Assistant Manager → Store Manager

• Directed total daily operations, team scheduling, inventory control, and financial reporting for the restaurant.
• Executed precise cash management procedures, including safe reconciliation, drawer balancing, and daily deposit preparation.
• Hired, trained, and mentored staff on food safety regulations, customer service standards, and POS operations.

Shift Manager at Arby's (2022-01 – 2022-12)

• Managed shift operations across front line and backline to ensure fast order fulfillment and accurate register counts.

Kennel Attendant at Villa La Paws (2016-07 – 2017-02)

• Safely monitored and supervised large groups of up to 200+ dogs in a high-energy daycare setting.

Cosmetology Diploma in Cosmetology – Avalon School of Cosmetology (2013-05 – 2014-11)

High School Diploma