Heather Barker

Customer-focused and reliable professional of 7+years with strong communication, problem-solving, and multitasking skills. Experienced in providing excellent customer service, handling inquiries, and building positive customer relationships in fast-paced environments.

Receptionist/Administrative Assistant - Coastal Insurance - Oceanside, CA

(2018-02 - 2021-05)

• Greet clients and direct them to the appropriate agent or department.
• Answer & transfer phone calls
• File documents and maintain customer records.
• Assist with data entry and basic office tasks.
• Collect or process paperwork for insurance applications or claims.

Notary Public, Customer Service Rep - PostalAnnexStore - Carlsbad, CA

(2009-06 - 2017-07)

• Greet customers promptly and courteously, guide them through mailing, shipping, and retail services.
• Explain service options, pricing, and delivery timeframes in clear, easy to understand language.
• Receive, weigh, and process outgoing mail and packages using multiple carriers (USPS, UPS, FedEx, DHL).
• Perform store services including copying, faxing, scanning, laminating, and basic document finishing.
• Assist customers with mailbox rentals, including setup, key distribution, and handling incoming mail and packages.
• Merchandise and handle inventory in our gift shop while keeping the workspace in an orderly manner.
• Complete notarize services in compliance with State requirements in verified documents for notarization.

Instructor, Customer Service Rep - PinkPineappleScrapbooks - Vista, CA

(2005-10 - 2007-12)

• Welcome customers, ask questions to understand their projects, recommend suitable papers, albums, tools, and embellishments.
• Answer questions about products, promotions, and store policies in a friendly, knowledgeable manner.
• Upsell and cross sell coordinating items to increase basket size while meeting customer needs.
• Operate POS system, process payments and returns, and help maintain accurate inventory and visually engaging merchandise displays.
• Assist with planning and hosting in store classes, workshops, and crop nights, including setup, registration, and cleanup.

Customer Service Rep - EverAfter Scrapbooks - Carlsbad, CA

(2002-07 - 2005-08)

• Welcome customers, ask questions to understand their projects, and recommend suitable papers, albums, tools, and embellishments.
• Answer questions about products, promotions, and store policies in a friendly, knowledgeable manner.
• Upsell and cross sell coordinating items to increase basket size while meeting customer needs.
• Operate POS system, process payments and returns, and help maintain accurate inventory and visually engaging merchandise displays.

Customer Service Rep - RalphLaurenPolo - Carlsbad, CA

(2000-10 - 2001-11)

• Greet shoppers warmly, build rapport, and offer personalized styling and product recommendations.
• Provide best in class service by helping customers locate merchandise, coordinate outfits, and suggest complementary items to increase basket size.
• Clearly communicate current promotions, loyalty programs, and store policies on payment, exchanges, and returns.
• Replenish fixtures and organize stockroom to keep high demand styles and sizes available during peak traffic.
• Operate POS system to process purchases, returns, and exchanges accurately while maintaining a friendly, efficient checkout experience.

AODS (Alcohol & Other Drug Studies) - San Diego City College

Psychology - Mira Costa College The Deans List - Psychology - Mira Costa College