Receptionist/Administrative Assistant - Coastal Insurance - Oceanside, CA
(2018-02 - 2021-05)
- Greet clients and direct them to the appropriate agent or department.
- Answer & transfer phone calls
- File documents and maintain customer records.
- Assist with data entry and basic office tasks.
- Collect or process paperwork for insurance applications or claims.
Notary Public, Customer Service Rep - PostalAnnexStore - Carlsbad, CA
(2009-06 - 2017-07)
- Greet customers promptly and courteously, guide them through mailing, shipping, and retail services.
- Explain service options, pricing, and delivery timeframes in clear, easy to understand language.
- Receive, weigh, and process outgoing mail and packages using multiple carriers (USPS, UPS, FedEx, DHL).
- Perform store services including copying, faxing, scanning, laminating, and basic document finishing.
- Assist customers with mailbox rentals, including setup, key distribution, and handling incoming mail and packages.
- Merchandise and handle inventory in our gift shop while keeping the workspace in an orderly manner.
- Complete notarize services in compliance with State requirements in verified documents for notarization.
Instructor, Customer Service Rep - PinkPineappleScrapbooks - Vista, CA
(2005-10 - 2007-12)
- Welcome customers, ask questions to understand their projects, recommend suitable papers, albums, tools, and embellishments.
- Answer questions about products, promotions, and store policies in a friendly, knowledgeable manner.
- Upsell and cross sell coordinating items to increase basket size while meeting customer needs.
- Operate POS system, process payments and returns, and help maintain accurate inventory and visually engaging merchandise displays.
- Assist with planning and hosting in store classes, workshops, and crop nights, including setup, registration, and cleanup.
Customer Service Rep - EverAfter Scrapbooks - Carlsbad, CA
(2002-07 - 2005-08)
- Welcome customers, ask questions to understand their projects, and recommend suitable papers, albums, tools, and embellishments.
- Answer questions about products, promotions, and store policies in a friendly, knowledgeable manner.
- Upsell and cross sell coordinating items to increase basket size while meeting customer needs.
- Operate POS system, process payments and returns, and help maintain accurate inventory and visually engaging merchandise displays.
Customer Service Rep - RalphLaurenPolo - Carlsbad, CA
(2000-10 - 2001-11)
- Greet shoppers warmly, build rapport, and offer personalized styling and product recommendations.
- Provide best in class service by helping customers locate merchandise, coordinate outfits, and suggest complementary items to increase basket size.
- Clearly communicate current promotions, loyalty programs, and store policies on payment, exchanges, and returns.
- Replenish fixtures and organize stockroom to keep high demand styles and sizes available during peak traffic.
- Operate POS system to process purchases, returns, and exchanges accurately while maintaining a friendly, efficient checkout experience.
