Group Sales / Sales Manager - Q Center, Conference Training Facility AND HOTEL - St. Charles, IL
(2002-01 - 2005-11)
Formerly Arthur Anderson Training Facility
- Target large corporations for their training program
- Develop program layout and schedule
- Secure room blocks and banquet space for event
- Negotiate rates for guest rooms and conference space
- Follow up with all leads
- Investigate groups past meeting history
- Client retention and rebooking
- Groups from 100-9,000 attendees
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
- Established relationships with key customers, providing personalized service and support
- Managed customer accounts and customer relationships
Leasing consultant / Property Manager - Venice Park Apartments - 1001 Center Dr, Venice, FL
(2019-01 - 2023-02)
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area
Vacation Rental Agent and Property Manager - Tropical Sands ACCOMMODATIONS - Siesta Key, FL
(2015-01 - 2019-03)
- Managed reservations and bookings for 600 properties on Siesta Key
- Coordinated scheduling of maintenance crews to ensure timely service
- Conducted property showings and prepared lease agreements for tenants
- Collected payments and processed tenant applications efficiently
- Executed follow-up with leads to secure reservations
- Advertised properties across multiple booking platforms to maximize visibility
- Served as intermediary between guests and owners, facilitating effective communication
- Created expense reports for property owners to track financial performance
- Utilized excellent communication skills to build relationships with tenants and landlords
- Managed day-to-day operations of the company's rental portfolio including advertising vacancies
Owner and Residential leasing agent, Realtor - Trend RE LLC - Sarasota, FL
(2005-01 - 2012-08)
Formerly Robert Anthony Real Estate, Chicago
- Research properties and prepare for real estate and tax auctions
- Negotiate deals with investors and agents
- Coordinate sale transactions with all parties
- Establish timeline for closing milestone dates
- Arrange county and city inspections
- List properties on the MLS
- Payroll and all office accounting
- Managed the daily operations related to customer service, inventory management, and marketing
- Negotiated contracts and agreements with business partners, vendors, and customers
- Maintained a high standard of customer service through quality assurance checks
Conference Planner - Oak Brook Hills RESORT and CONFERENCE CENTER - OAK BROOK HILLS, IL
(2000-01 - 2002-08)
- Coordinated logistics for conference activities, including travel arrangements and accommodations for speakers and guests
- Planned and organized conferences of various sizes, from small meetings to large events with thousands of attendees
- Organized post-conference follow up activities such as thank you emails or surveys sent out after the event concluded
- Developed detailed timelines for conference planning and implementation, ensuring all deadlines were met
Meeting and Events Coordinator - American Bar Association - Chicago, IL
(2000-09 - 2002-07)
- Sell trade show space and sponsorship opportunities to the legal community
- Organize all vendors needs for advertising pieces
- Assist vendors with planning stages for Annual Meetings
- Collect advertising pieces for printed compilation and distribution
- Collaborate with host convention team
- Assist with on-site management of Trade Show and Annual Meeting
- Oversaw event day tasks and responded to last-minute changes and challenges
- Resolved any issues that arose during events in a professional manner while maintaining composure under pressure
Leasing Agent and Property Manager - Horse and Chaise Property Mgmt and Vacation Rentals - Venice, FL
Owner and Broker Toby Macdonald
Leasing Consultant - waterstone at Jenks - Panama City, FL
(2025-01 - 2026-01)
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area
