Heather Bodine

Talented, outcomes-driven Senior-Level Finance Manager & Sales Manager with demonstrated accomplishments leading over-the-top sales and support in various industries including automotive, government, and general business. Dedicated, detail-oriented professional specializing in sales, finance, office administration, and team leadership. Ambitious, hands-on leader with a proven track record of cultivating best-in-class teams to surpass sales goals and exceed customer expectations.

Expert communicator, negotiator, and multi-tasker delivering key projects and assignments on time in deadline-driven, dynamic environments. Sharp, focused, and determined, generating unprecedented sales by analyzing market trends, pinpointing gaps, navigating complex transactions and issues, and seizing new opportunities to power consistent business performance.

Finance Manager/Desk Manager - Orr Chevrolet - Fort Smith, AR

(2018-03)

• Spearhead finance functions and desk management for an automotive dealership, generating $800K in monthly revenue
• Excel in a fast-paced, dynamic environment, balancing multiple priorities including sales strategy execution, general office support, business administration, team leadership, customer service, issue resolution, loan approvals, and CRM support
• Engage 75-90 finance customers monthly as well as 50+ customers requiring cancellations, issue resolution, or assistance with gap coverage or added services; negotiate terms and rates to adhere to automotive financial laws and lender specifications
• Direct a top team of sales consultants of 15-20, delivering leadership and support on sales strategies and customer service
• Coordinate finance efforts with up to 25 lenders to build financial options and garner competitive rates/terms for clients
• Cultivate deep relationships with clients, scrutinizing credit history and financial situations; guide clients through the full loan process, deliver financial advice, determine creditworthiness, identify solutions, and negotiate favorable finance and loan terms
• Upsell a range of financial products and aftermarket products to capture an added $100K-$165K in monthly revenue
• Drive performance excellence, guiding, supporting, and evaluating 15-20 cross-functional team members and associates
• Track and monitor customer pipelines to track/log loan status and pinpoint potential risks
• Train sales teams on effective sales and closing strategies to attain 90%+ finance approval ratings
• Convene and facilitate high-impact sales team meetings to maximize profitability and boost performance
• Update and maintain information in CRM platforms with meticulous attention to detail
• Recruit, interview, and hire employees and implement an impactful mentoring program to promote employee engagement
• Build a culture of accountability, setting forth team priorities, monitoring performance, and coordinating scheduling
• Ensure 100% compliance with underwriting policies, procedures, and laws, staying attuned to changing legislation
• Sustain a reputation as an effective leader and communicator; received numerous positive Google reviews from clients
• Leverage deep knowledge of software including CDK, DealerTrack, Provision, TrueCar, vAuto, KBB, etc.
• Drive constant awareness of CIT
• Previously sold cars and transitioned to the internet sales department before earning a promotion to F&I and the desk

Paraprofessional Educator - Fort Smith Public Schools - Fort Smith, AR

(2013-07 - 2015-07)

• Delivered robust support to foster the learning, social, and wellness needs of 22 elementary students
• Established an environment of safety, trust, and inclusivity, affirming and role modeling desired behaviors
• Supported lead teachers by greeting children, supervising breakfast, lunch, and snacks, and checking sign-in sheets
• Promoted fine and gross motor skill development in children, utilizing hands-on learning strategies and modalities
• Reinforced constructive coping mechanisms and worked with children to identify feelings to address social concerns
• Supported children with learning projects, nurturing strengths and assets to optimize learning outcomes

Bartender - Holiday Inn - Fort Smith, AR

(2009-07 - 2010-07)

• Thrived in fast-paced, customer-facing environment, attending to 85-100 customers per shift
• Safely and effectively served alcohol in the hotel lounge and during banquet events
• Stocked beer, liquor, and other beverage products, balanced daily cash and credit card receipts, and deposited cash

Service Agent - National Car Rental - Fort Smith, AR

(2009-07 - 2010-07)

• Amplified the customer experience, driving best-in-class customer service while attending to 5-7 clients daily
• Transported customers to/from rental vehicles safely and efficiently; orchestrated vehicle pickup/delivery
• Upsold insurance coverage on rental vehicles, detailed vehicles, issued cars and keys, processed customer contracts and paperwork, assessed potential damages, filed documentation, and answered incoming calls
• Tracked daily inventory and reported changes in inventory, damage findings, and after-hour returns
• Coordinated daily bank deposits of $1K-$5K per night

Collector/Clerk - Sebastian County Tax Collector - Fort Smith, AR

(2005-05 - 2008-02)

• Collected real estate and personal property taxes from 15-30 taxpayers per day
• Excelled at multi-tasking, delivering robust administrative responsibilities including answering incoming calls, key-entering data, processing daily mail, clearing assessments, handling bank deposits, and producing customer statements

Assistant Store Manager - U-Haul Moving & Storage - Fort Smith, AR

(2004-06 - 2005-03)

• Co-managed fast-paced operations for a moving/storage facility with 150+ units, overseeing logistics management, storage units, team supervision/training, rental contract agreements, customer service, store opening/closing, and delinquent accounts
• Executed bookkeeping functions with attention to detail and accuracy; balanced cash drawers and credit card receipts
• Orchestrated regular maintenance of rental vehicles, security of storage units, and distribution/retrieval of rental equipment
• Implemented and reinforced company policies among staff and customers
• Exemplified effective management ability, closing 100% of delinquent accounts
• Negotiated terms of rental contracts and sold appropriate insurance coverages
• Trained new hires and existing staff on processes, policies, and procedures to elevate standards and quality
• Compiled and submitted damage reports following assessment of rental equipment condition
• Organized stock merchandise and regulated inventory to ensure ongoing availability

Department Manager/Merchandiser/Cashier - Yeager Ace Hardware - Fort Smith, AR

(2001-05 - 2004-05)

• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales setup
• Forged strong relationships with customers by resolving 90%+ issues independently with immediate corrective actions
• Engaged 35-55 customers daily, swiftly establishing rapport to drive customer loyalty
• Regulated inventory and receiving operations to optimize stock levels and exceed customer expectations
• Organized key projects and assignments to attain peak performance levels
• Prepared, priced, and tagged merchandise for the sales floor to draw customer attention and boost sales
• Elevated the visual appeal of the store by organizing racks and shelfs and strategically placing merchandise
• Trained 20+ new hires throughout tenure to strengthen skills in customer service and merchandising

Associate of Science - Allied Health - University of Arkansas – Fort Smith, AR & Carl Albert State College – Poteau, OK