INFORMATICS EDUCATOR / INSTRUCTIONAL DESIGNER - Mountain View Hospital - Idaho Falls, ID
(2021-10)
Cerner Millennium EHR instructional designer and primary educator for our approximately 2,000 employee ambulatory clinic and acute care based health system.
- As the first, informatics educator for the health system, I was tasked with creating the prototype for our electronic health records instructional program. After being provided model content from Cerner, I utilize ADDIE instructional models to create accessible materials for use across our entire system in online and live formatting. I create materials for both the ambulatory and acute settings in nursing and in registration programs such as PowerChart, PM Office and RevenueCycle.
- To accomplish this, I collaborated directly with stakeholders and subject matter experts to develop lesson plans, course outlines and create content that fit all security policy and accessibility standards such as Section 508 and WCAG 2.0. I was able to verify the success of these materials utilizing post course surveys with management teams, who reported vastly improved retention of concepts, and increased concept sharing amongst staff.
- The data from learning management systems such as the Oracle Health Learning Portal for Learning Journeys, as well as CornerStone for our hospital system allow me to monitor the success of the courses and adjust materials and course content as needed to provide the best outcomes possible. Utilizing this data over time has yielded improved new employee confidence when entering the Cerner Millenium system over previous iterations of my live courses.
- I provide live hands-on training to all new clinics the hospital system acquires, approximately 8-12 acquisitions per year, for every position from support staff, to nursing and providers. I then provide the primary leadership for the go-live deployment, offering direct support to the superusers. This one-on-one collaboration has proven to set the end users up for success in taking control of the clinic operations.
- Post go-live, additional support training and materials are offered to the superusers as needed and I provide review touch points at 30, 60 and 90 days to further adapt and resolve any education program design issues as needed. Feedback is also provided by clinic leadership and superusers at that time, and has been overwhelmingly positive since adopting this go-live methodology.
- I produce additional educational materials such as "quick tips" or "learning letters" for the hospital system as new system updates are rolled out, new processes are implemented, or knowledge gaps are identified in the system. These materials are produced frequently as needed and distributed in both the ambulatory and acute settings as appropriate.
DIRECTOR OF PULMONARY SERVICES - Mountain View Hospital - Idaho Falls, ID
(2019-10 - 2021-10)
Director of the day-to-day operations of a high output pulmonary clinic, sleep center, and pulmonary function testing center.
- After completing the model content Cerner Millennium go live, I collaborated with my nursing staff to develop best practice daily workflows in the Ambulatory PowerChart suite for safely caring for our patient population.
- Daily utilization and development of communication skills to ensure conflict resolution between staff and patients, and maintain clear communication channels between stakeholders, providers and patients was necessary.
- To improve care access for veterans, I developed a tracking process utilizing tools within the RevenueCycle program to better maintain authorization information and reduce potential delays in care for our VA patient population. We saw a significant decrease in the number of rescheduled appointments due to authorization delays after this process was implemented.
CERTIFIED HYPERBARIC TECHNOLOGIST / RT - Mountain View Hospital - Idaho Falls, ID
(2017-10 - 2019-10)
Supervisor of the Hyperbaric Oxygen Therapy department of MVH.
- I developed a patient safety program for our Ambulatory Hyperbaric clinic based on national standards and protocols to reduce near miss patient safety events.
- Our high daily patient load led to an average of 10 near miss patient safety events per month. These included patients bringing unapproved items into the chamber area, or chamber operators missing safety checks.
- After the program was implemented, the number of near miss events was reduced to less than 5 per month on average, improving over 50%.
RESPIRATORY THERAPIST - Portneuf Medical Center - Pocatello, ID
(2013-11 - 2015-07)
Acute Care Respiratory Therapist
- I provided daily acute inpatient care with a focus on critical care and emergency care. I worked to remove communication barriers with patients and the care team, assisting them with understanding the plan of care for their family member.
- I was involved in process improvement projects to clarify the documentation process within our electronic medical record system, bringing our entire department to the same documentation standards.
- I trained in conflict resolution techniques to improve de-escalation methods in high stress environments, such as in the emergency department and intensive care unit.
