Heather Foy

A detail-oriented and service-focused administrative professional with 5+ years of experience managing high-volume workflows, coordinating cross-functional teams, and supporting diverse populations through complex processes. Known for meticulous record-keeping, proactive scheduling, and a calm solutions-focused approach to problem-solving. Skilled at translating complicated procedures into clear guidance, building lasting relationships with colleagues and clients, and keeping operations running smoothly in fast-paced environments.

Immigration Specialist - Fermilab

(2022-05)

• Manage end-to-end case workflows for a large population of foreign nationals, maintaining meticulous records and ensuring full compliance with federal regulations and institutional policies.
• Serve as a primary point-of-contact for complex inquiries, providing clear, empathetic guidance and translating regulatory requirements into actionable steps for individuals unfamiliar with the process.
• Coordinate onboarding of foreign national new hires in close partnership with HR and Talent Acquisition, ensuring smooth transitions.
• Prepare, review and submit detailed documentation packages accurately and on time, including DS2019, DS-7002, I-983, adhering to strict compliance guidelines.
• Track case statuses, maintain organized digital records, and proactively follow up to prevent lapses in employment or legal visa status.
• Maintain and update records in SEVIS, Workday, I-9, the internal case management system, ensuring data integrity across multiple systems.
• Serves as Alternate Responsible Officer (ARO) in SEVIS and maintains information for all visitors.
• Facilitates F-1 extension from OPT to STEM-OPT in working closely with various individuals and departments to ensure timely filing to avoid a gap in employment.
• Works with H-1B filings, LCA posting and submissions in FLAG (Form ETA-9035/9035E), determining prevailing wage and creating Public Access Files following all regulations and compliance.
• Accurate submission of Form ETA-9141 for PERM filings.
• Propose new efficient workflow processes where necessary.
• Various administrative tasks such as requesting checks or ACH payment forms, FedEx mailings, creates fillable pdf forms, and updating presentations.

Office Administrator - Dupage Water Conditioning

(2021-06 - 2022-05)

• Managed service call intake and scheduled 100-150 appointments a week for technicians to fulfill customer needs.
• Monitored call volume and requests to recommend staffing and scheduling that supported client service request completion.
• Generated monthly account invoices, collected rent and tracked client payments to ensure on-time payment processing.
• Organized business records and performed audit controls on all company data to ensure business compliance.

Owner - Heather Foy Photography

(2012-09 - 2021-11)

• Founded and operated a client-services business, independently managing all administrative functions including scheduling, billing, client communication, contracts, and marketing.
• Maintained organized financial records including invoices, monthly expenses, and equipment purchases, ensuring business profitability and accurate reporting.
• Built and maintained client relationships across hundreds of accounts, consistently delivering high-quality results and on-time deliverables.
• Designed marketing materials and managed an online photo portfolio to attract and retain new clients.

B.S. - Animal Sciences - Iowa State University (1996-05)