Project Coordinator at Blair Image Elements (2023-06 – Present)
- Facilitated communication between clients, vendors, and team members.
- Coordinated efforts with internal departments and external vendors to achieve timely task completion.
- Managed project documentation and updated schedules regularly.
- Tracked project budgets and reported expenses to ensure financial accountability.
- Produced and distributed regular reports on key performance indicators to inform project stakeholders.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Assessed, monitored and reported on work progression.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Identified project needs by reviewing project objectives and schedules.
- Produced thorough, accurate and timely reports of project activities.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Customer Service Sales Representative at Lowe's Home Improvement (2021-01 – 2023-05)
- Assisted customers in product selections and provided personalized recommendations.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Processed customer transactions using point-of-sale systems, ensuring accuracy and efficiency.
- Collaborated with team members to maintain a well-stocked sales floor.
- Educated customers about promotions and loyalty programs effectively.
- Trained new staff on customer service protocols and product knowledge.
- Ensured compliance with safety standards during customer interactions and transactions.
- Suggested additional products or services that may benefit the customer's needs.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
- Identified potential opportunities to upsell products or services.
- Assisted customers with navigating the website for product selection purposes.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Built sustainable relationships with customers through open communication.
- Negotiated prices and set up contracts to finalize sales agreements.
- Engaged customers in meaningful conversations to strengthen relationships and enhance satisfaction.
- Maintained records of customer interactions and transactions.
- Adhered to company policies when dealing with customers.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Called potential customers to assess business needs and present value propositions.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
- Reset store displays for special events and seasonal merchandise changes.
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Reduced process lags by training employees on best practices and protocols.
Bartender at Whistle Stop (2016-01 – 2020-06)
- Prepared and served diverse beverages to meet customer preferences.
- Assisted in training new staff on bartending techniques and procedures.
- Monitored inventory levels and ordered supplies to ensure bar was well-stocked for service.
- Fostered welcoming atmosphere by actively engaging with customers and ensuring their comfort.
- Handled cash transactions accurately and managed the cash register effectively.
- Collaborated with kitchen staff to ensure timely service during busy hours.
- Created innovative cocktail recipes to diversify drink offerings and attract more patrons.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Served a variety of beverages including wine, beer, and cocktails to patrons at the bar.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Prepared bar area by organizing supplies and equipment for the service shift.
- Regularly replenished ice bins and coolers to ensure availability during busy service periods.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Fostered a pleasant bar experience by conversing with customers and ensuring their comfort.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Legal Secretary at Magisterial District Court 24-1-02 (2012-06 – 2015-05)
- Prepared legal correspondence and drafted documents for court proceedings accurately.
- Coordinated scheduling of hearings and case timelines for judges to streamline court processes.
- Managed court documents and maintained accurate filing systems for legal records.
- Communicated with attorneys, clients, and court personnel to facilitate information exchange.
- Organized case files to ensure compliance with court protocols and facilitate quick access to legal documents.
- Conducted research on legal precedents to support case preparation effectively.
- Maintained confidentiality of sensitive information related to ongoing cases diligently.
- Utilized court management software to track deadlines and manage schedules efficiently.
- Responded to calls from clients and attorneys, offering assistance or transferring inquiries.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Welcomed visitors to the office and assisted attorneys with immediate needs.
- Initiated new client files and documented new cases in case management system.
- Monitored inventory levels of office supplies and placed timely orders.
- Processed summonses, subpoenas and complaints.
- Streamlined communications by managing email forwarding, call transfers, and document filing.
- Arranged case files and maintained records and notebooks.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Mentored junior team members and managed employee relationships.
- Handled confidential information with discretion and integrity.
Legal Secretary at Magisterial District Court 24-1-03 (2008-08 – 2012-05)
- Assisted judges in scheduling hearings and coordinating case timelines to ensure timely legal proceedings.
- Managed court documents and maintained accurate filing systems for legal records.
- Communicated with attorneys, clients, and court personnel to facilitate information exchange.
- Organized case files to facilitate quick access and ensured compliance with court protocols and regulations.
- Maintained confidentiality of sensitive information related to ongoing cases diligently.
- Utilized court management software to track deadlines and manage schedules efficiently.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Dispatched legal correspondence to clients, witnesses, and court officials through mail and delivery services.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Coordinated and scheduled meetings and telephone conferences.
- Processed and distributed invoices to bill clients.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Managed incoming mail by receiving and distributing it to appropriate personnel.
- Coordinated court filings by scheduling hearings, managing filing deadlines, and maintaining accurate calendars.
- Opened new client files and new matters in CMS.
- Processed summonses, subpoenas and complaints.
- Organized and prioritized caseloads for attorneys.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Arranged case files and maintained records and notebooks.
- Organized incoming faxes, letters, and emails by sorting and distributing them to relevant team members.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Mentored junior team members and managed employee relationships.
- Handled confidential information with discretion and integrity.
