Heather Hott

Dedicated and compassionate Licensed Practical Nurse (LPN) with over 10 years of healthcare experience across urgent care, case management, home care, and hospice settings. Proven ability to lead clinical teams, manage patient care operations, and deliver high-quality, patient-centered care. Strong background in EMR systems, clinical procedures, and supporting diverse patient populations.

Assistant Center Operations Director/LPN - Concentra Medical Center - Blaine, MN

(2022-06)

• Oversees daily operations of center facility
• Implemented process improvements to enhance patient flow and operational efficiency.
• Collaborated with clinical teams to align operational goals with patient care standards.
• Monitored inventory levels to maintain supplies and equipment for urgent care services
• Facilitated communication between departments to streamline processes and information flow.
• Identified areas where process improvements could be made resulting in increased productivity.

Case Manager/LPN - Metropolitan community service - Hopkins, MN

(2021-01)

• Coordinated client intake and assessment processes for diverse populations.
• Developed individualized service plans to address client needs and goals.
• Facilitated communication between clients, families, and service providers.
• Conducted regular follow-ups to monitor client progress and adjust plans.
• Maintained accurate documentation of client interactions and service delivery.
• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Evaluated patient eligibility based on insurance policy guidelines

CNA - Certified Nursing Assistant - BrightStar care - Plymouth, MN

(2019-06 - 2022-08)

Assist clients with everyday needs. Travel to different clients. Provide respectful, professional conversation. Provide companion.

• Maintain records of patient care, Change bed linens, wash and iron patients' laundry, Entertain, converse with, or read aloud to patients, Plan, purchase, prepare, or serve meals and Perform a variety of duties as requested by client pertaining to the clients care plan.
• Follow up with families and the director of nursing.

PCA Personal Care Assistant - Life's Companion PCA - Blaine, MN

(2011-10 - 2020-08)

• Maintain records of patient care, Change bed linens, wash and iron patients' laundry, Entertain, converse with, or read aloud to patients, Plan, purchase, prepare, or serve meals and Perform a variety of duties as requested by client.

Hospice Aide - St. Croix Hospice - Plymouth, MN

(2014-09 - 2019-07)

• Travel to facilities or patients home, Maintain records of patient care, Change bed linens, wash patients, Entertain, socialize with patients, feed and Perform a variety of duties as requested by client or as the care plan says.
• Communicate with families and case managers.

LPN - Nursing - Rasmussen University

High school diploma - Four Directions