Heather Leary

Dedicated Mental Health Technician skilled in patient monitoring, crisis intervention, and behavioral assessment. Committed to enhancing patient safety and fostering trusting relationships to deliver quality care.

Mental Health Technician - Lowell General Hospital Lowell Campus - Lowell, Massachusetts

(2023-12)

• Developed positive relationships with patients while maintaining professional boundaries.
• Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care with each patient.
• Engaged in therapeutic communication with clients by demonstrating empathy and understanding towards them.
• Ensured safe and hygenic facility according to established security protocols.
• Documented and maintained accurate records of patient progress and treatment plans.

Greeter - Lowell General Hospital Bartlett Campus - Lowell, Massachusetts

(2022-01 - 2023-12)

• Provided excellent customer service during all interactions with patients.
• Checked in patients in a timely and organized manner, ensuring smooth workflow.
• Evaluated symptoms of patients before hospital admission to monitor or resolve an ailment.
• Answered basic questions about symptoms that could not be billed to base protocols.

Cashier - Staples And Star Market - Salem, New Hampshire

(2020-12 - 2021-12)

• Greeted customers and answered only questions they had about the store's products and services.
• Monitored cleanliness of checkout area including countertops, registers, conveyor belts and other areas.
• Balanced cash drawer at the end of shifts and completed register reconciliation.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Verified that customers were of legal age to purchase alcohol or tobacco products.

Cashier - Market Basket - Londonderry, New Hampshire

(2020-01 - 2020-12)

• Scanned items, handled cash and credit card payments, and gave change.
• Greeted customers and answered questions about the products and services.
• Monitored cleanliness of checkout area including countertops, registers, conveyor belts and other areas.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.

High School Diploma - High School Diploma (1987-06 - 1987-06)