Services Consultant at Progressive Insurance (2024-04 – 04-2025)
Proven ability to work independently, with minimal supervision, remaining adaptable in a fast-pace consistently changing environment
- Proven ability to work independently, with minimal supervision, remaining adaptable in a fast-pace consistently changing environment
- Time Management strategies on point
- Excellent Communication skills both written and verbal
- Daily handling of inquiries and transactions for both single and multiple lines of business in multiple state
- Processing cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings
- Expert at identifying the needs of a customer then advocating and educating them whilst thinking analytically and producing effective solutions
Psychosocial Services at Southwest Counseling Services (2007-04 – 2023-06)
Comprehensive psychosocial services role with extensive responsibilities in revenue management, billing, confidentiality, and clinical support
- Skills in revenue management, daily deposits, A/R, A/P, payroll, GL
- Computer literate working with a variety of software programs. Proficiency in medical terminology, ICD10, billing traditional insurance, Medicare, and Medicaid for both physical and mental health services. Familiar with lab procedures and basic medical practices
- Expert at prioritizing clerical duties, data entry, scheduling, multitasking, problem-solving, multi-line phone systems, operation of all office equipment, and experience with remote networks
- Responsible for maintaining the highest level of confidentiality per HIPPA and CARF standards on client and case sensitive information
- Experienced in verifying, authorizing releases of information, validating authorizations for disclosures and executing full record releases to a legal standard
- Expediting incoming records to the appropriate channels for review and recommendation
- Making call backs with directives, calling prescriptions into pharmacies, continually checking for completeness to meet or exceed qualifying billing standards
- Skilled in de-escalation of critical situations and qualified to manage them appropriately
- Being fully supportive to an executive staff including but not limited to the director, board members, program managers, clinicians, residential coordinator, case managers, psychiatric APRN, medical PA and FNP. All while maintaining daily coordination of clients, their representatives/guardians, any and all other outside entities
- Continual engagement with notable public figures such as judges, attorneys, probation officers, and law enforcement. Coordinating efficiently with outside resources such as hospitals, other inpatient/outpatient facilities and pharmacies to facilitate continuous care
- Daily interactions with an SPMI/SED clientele providing guidance and services to include admissions, updates, financial/insurance verification, obtain patient assistance through multiple programs, applying for benefits, prior authorization, obtaining identification, and medication management
- Agency's Quality Assurance secretary for nine consecutive years
- Trusted with the immense responsibility to produce material, document and track information that I would later process, compile, and format into three crucial reports. These reports were critically inspected by our director and board members to guarantee the upholding of CARF national accreditation standards before finally passing to the state level for final approval and eventual distribution of fund
- Writing and updating psychiatric treatment plans for the entire psychiatric team for an extended period of time under the supervision of the psychiatric nurse practitioner
- All other duties as assigned
