Heather Parrott

Energetic and organized healthcare professional with extensive experience designing, coordinating, and executing resident-centered activity programs. Proven track record in monthly calendar planning, regulatory clinical documentation (PCC/MDS), and building strong community relations. Expert at boosting resident engagement and improving quality of life through diverse physical, social, and spiritual programming.

Activity Coordinator - Terrace Ridge - Gastonia, NC

(2024-09 - 2026-06)

• Designed and published monthly activity calendars tailored to diverse resident interests, ensuring full compliance and high participation rates.
• Developed and led specialized wellness programs, including physical exercise classes, social gatherings, and large-scale facility parties.
• Coordinated comprehensive spiritual and religious events by partnering with local community organizations and faith leaders.
• Evaluated resident participation and feedback to continuously adapt programming, directly improving overall quality of life and emotional well-being.
• Managed event logistics and setup for daily schedules and major holiday events to ensure seamless facility operations.

Activity Assistant - Cardinal Healthcare & Rehab - Lincolnton, NC

(2023-02 - 2023-09)

• Coordinated and executed facility-wide events, holiday decorations, and family gatherings to enhance resident engagement and staff morale.
• Conducted daily room rounds and safely escorted residents to and from scheduled activities, maximizing event attendance.
• Built and maintained strong relationships with residents, family members, and multidisciplinary healthcare staff to foster a supportive community environment.
• Managed clinical documentation accurately within PointClickCare (PCC) and Minimum Data Set (MDS) systems in compliance with regulatory standards.
• Assisted with resident intake interviews and actively participated in interdisciplinary team meetings to optimize care plans.

High School Diploma - East Gaston High School