Heather Permenter Pace

Motivated office management professional with a strong background in customer service, scheduling, and inventory management, enthusiasm is held for contributing to a mission that prioritizes quality and care.

Experience includes effective communication with clients and regulatory agencies, alongside a proven track record of optimizing office operations. A commitment to supporting organizational goals through efficient administrative practices and a proactive approach ensures a positive environment and enhanced customer interactions.

Leasing Consultant at Asset Living (2023-08 – 2025-08) Responsible for all aspects of leasing, marketing, and maintaining positive resident relations of a property.

• Regular/daily onsite attendance is required • Effectively show, lease, and move in prospective residents; greet, qualify, tour the community, and sign a lease.
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow-up needed.
• Completes all leasing paperwork needed before move-in • Assisting with lease audits, walking units, and turn process • Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed leasing goals.
• Perform various administrative tasks as needed • Deal with resident complaints, concerns, and requests to ensure resident satisfaction Office Manager at Miracle Ear (2023) • Handles scheduling appointments with customers • Verifies insurance and processes claims • Monitors monthly inventory and orders office and sales supplies • Participates in marketing to customers • Processes credit cards and checks for payments • Processes credit checks with finance companies for customer financing Receptionist at Gulf Marine Repair (2020 – 2022) Started as a receptionist that handled all correspondence and phone call routing. Moved to the Production Assistant position and was the office manager in support of the Production Superintendents.
• Handled accounting duties such as timekeeping and other reports for the accounting department • Created all reports for all repair vessels of all inspections completed and produced professional booklets and electronic copies for the clients • These reports involve contacting and working with the U.S.

Coast

Guard and American Bureau of Shipping (ABS) personnel • Ordered supplies and managed all aspects of maintaining the office needs of the building and for the superintendents Administrator at Marway Transport (2015 – 2018) • Recorded delivery information using Peoplenet and Qualcomm • Created and submitted delivery and DOT logs • Contacted customers prior to delivery to confirm and coordinate delivery times Administrative Assistant at Wexford Health Sources (2018) • Ordered and distributed medical/office supplies throughout the facility • Maintained records for reporting statistical data regarding day-to-day operations • Performed receptionist duties and responded to questions and requests for information • Drafted and sent correspondence both electronic and written

Diploma – Hillsborough High School (1993-01 – 1996-06)