Heather Roberts

Oral and written communication skills, judgement and decision making skills, Interpersonal skills, Computer skills Knowledge of safety and health standards relative to group home management, Organizational skills, Basic bookkeeping skills Overall efficient management of services, responsible for the recommendations for hiring/termination, scheduling, supervision, direction and training of each staff to include DSPS and DSP

Group Home Coordinator at The Arc of Haywood County (2011-04 – Present)

• Oral and written communication skills, judgement and decision making skills, Interpersonal skills, Computer skills
• Knowledge of safety and health standards relative to group home management, Organizational skills, Basic bookkeeping skills
• Overall efficient management of services, responsible for the recommendations for hiring/termination, scheduling, supervision, direction and training of each staff to include DSPS and DSP
• Assisting Director of Services with resident goal plans and transitions
• Review and make recommendations on progress notes, medical records, and medication administration records
• Ensure that all records are regularly updated, accurate and complete

CNA - Certified Nursing Assistant at The Brian Center Nursing home & Rehabiltation (2010-04 – 2011-04)

• Provides patients' personal hygiene by giving bedpans, urinals, baths, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
• Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
• Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints
• Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
• Documents actions by completing forms, reports, logs, and records
• Maintains work operations by following policies and procedures
• Protects organization's value by keeping patient information confidential

Office Assistant/Receptionist at Quantum Health (2008-01 – 2010-06)

• Placing orders, and answering calls
• Interacting with clients, visitors, and vendors
• Sorts and distributes incoming mail
• Arranges meetings by reserving room
• Types correspondence, meeting notes, and forms among other documents
• Photocopies, scans, and files appropriate documents
• Edits documents for accuracy
• Maintains accurate records and enters data
• Assists with organising events when necessary
• Conducts research and compiles data
• Signs for delivered packages and distributes them to the appropriate recipient
• Interacts with directors when necessary
• Assists in setting up new client accounts
• Maintains stock of supplies by anticipating work requirements, ordering supplies, and distributing supplies where necessary
• Answers customer questions and confirms customer orders
• Engages in educational opportunities as needed-traveled with the company when needed
• Performs additional duties when required, including drafting brochures and organising the filing system

CNA 1 – Ab-Tech Community college (2009-08 – 2009-08)

Adult High School Diploma – Haywood Community College (2008-06 – 2008-06)