Vice President, Compliance - Universal Lending Corporation - Denver, CO
(2024-08)
- Delivered high-quality customer service by resolving compliance inquiries and providing clear, accurate guidance.
- Managed customer requests through a compliance help desk while ensuring timely and professional support.
- Applied knowledge of regulatory compliance, policies, and procedures to resolve complex customer concerns.
- Collaborated with vendors and cross-functional teams to improve service processes and customer experience.
- Used risk management, quality control, and strong attention to detail to ensure positive customer outcomes.
President & Owner - Compliance Clarity LLC - Houston, TX
(2019-12)
- Resolved customer inquiries using regulatory compliance, policies, and procedures to provide clear, accurate support.
- Supported clients through examinations and corrective actions with responsive, professional customer service.
- Identified compliance risks and improved processes to deliver faster, reliable client support.
- Built strong client relationships through clear communication, regulatory guidance, and proactive problem-solving.
- Coordinated with regulators, clients, and teams to resolve issues and meet evolving compliance requirements.
Director of Compliance (part-time consultant) - Nations Reliable Lending - Houston, TX
(2024-09 - 2025-02)
- Delivered responsive customer service through effective compliance, risk, and quality control oversight.
- Resolved customer issues by coordinating examinations, corrective actions, and regulatory requirements.
- Built strong customer relationships through clear communication and proactive problem-solving.
- Improved service quality by identifying compliance risks and strengthening processes.
- Guided teams and customers through complex compliance changes with timely, accurate support.
Chief Compliance Officer - Right Start Mortgage, Inc. - Pasadena, CA
(2023-09 - 2024-08)
- Delivered responsive customer service through compliance and risk management.
- Resolved customer issues using clear communication and regulatory knowledge.
- Managed vendor and help desk needs to improve customer support.
- Strengthened quality control to improve service and customer satisfaction.
- Guided customers through complex compliance and licensing requirements.
Chief Compliance Officer - Chicago Mortgage Solutions LLC - Chicago, IL
(2022-10 - 2023-09)
- Delivered responsive customer service by resolving compliance and regulatory inquiries.
- Supported customers with clear guidance on policies, procedures, and regulatory requirements.
- Managed quality control and risk management to improve customer satisfaction.
- Resolved complex customer issues using strong compliance knowledge and problem-solving skills.
- Assisted customers through loan origination processes while maintaining regulatory compliance.
Mortgage Division, Chief Compliance Officer - Magnolia Bank - Elizabethtown, KY
(2020-07 - 2022-09)
- Strengthened customer service through regulatory compliance, risk management, and quality control.
- Addressed customer concerns with clear communication, problem-solving, and compliance expertise.
- Guided customers through complex mortgage processes while meeting regulatory requirements.
- Improved customer satisfaction through proactive compliance monitoring and issue resolution.
- Established customer trust by providing accurate guidance on HMDA, RESPA, and fair lending requirements.
Senior Vice President, Chief Compliance Officer - Envoy Mortgage, Ltd. - Houston, TX
(2014-08 - 2020-07)
- Strengthened customer service through effective compliance management and risk oversight.
- Addressed customer concerns through complaint management and proactive issue resolution.
- Guided customers through regulatory requirements with clear, accurate communication.
- Improved customer satisfaction by reducing complaint escalations through process improvements.
- Built customer trust through fair lending, compliance training, and responsive support.
Chief Compliance Officer - 1st Alliance Lending, LLC - Houston, TX
(2019-04 - 2019-09)
- Delivered responsive customer service by resolving compliance and regulatory inquiries.
- Supported customers with clear guidance on policies, procedures, and regulatory requirements.
- Managed quality control and risk management to improve customer satisfaction.
- Resolved complex customer issues using strong compliance knowledge and problem-solving skills.
- Assisted customers through loan origination processes while maintaining regulatory compliance.
Vice President, Director of Compliance - Patriot Bank Mortgage, Inc. - Houston, TX
(2013-07 - 2014-07)
- Strengthened customer service through compliance oversight, risk management, and quality control.
- Addressed customer concerns by applying fair lending standards and regulatory requirements.
- Guided customers through mortgage processes with clear communication and compliance support.
- Enhanced service quality through process improvements, regulatory monitoring, and issue resolution.
- Built customer trust through responsive support, accurate guidance, and strong compliance practices.
Vice President of Compliance - 1st Alliance Lending, LLC - Houston, TX
(2011-09 - 2013-07)
- Strengthened customer service through compliance management, risk oversight, and quality control.
- Resolved customer concerns by applying fair lending standards and regulatory requirements.
- Guided clients through mortgage lending processes with clear communication and responsive support.
- Improved service quality through internal audit, compliance monitoring, and proactive issue resolution.
- Built customer trust through compliance training, accurate guidance, and regulatory support.
Manager – Licensing and Regulatory Compliance - Selene Finance LP - Houston, TX
(2009-12 - 2011-09)
- Delivered responsive customer service by resolving high-volume consumer complaints on default and loss mitigation.
- Simplified regulatory changes to guide customers through mortgage servicing requirements.
- Managed loss mitigation licensing while providing timely and accurate customer support.
- Improved customer satisfaction through stronger servicing, escrow, and quality control processes.
- Resolved customer concerns through complaint management, regulatory compliance, and mortgage servicing expertise.
