Heather W

Accomplished pharmacy manager with over 20 years of experience in support, billing and leadership. Skilled in training, customer service, and optimizing administrative workflows. Known for delivering results under pressure and aiding in operational efficiency.

Specialized Pharmacy Manager - Northern Pharmacy and Medical Equipment - Baltimore, MD

(2016-03)

• Manage daily operations for multiple departments while managing 5+ employees
• Train and mentor staff on company policies and procedures while maintaining quality service
• Coordinate with leadership to identify and resolve workflow inefficiencies.
• Constant means of multitasking to manage all daily activities (data entry, phones, quality assurance)
• Build professional relationships with vendors and patients
• Purchasing and inventory management
• Work with strict deadlines on continuing complex projects
• Provide support to customers by identifying and addressing their needs
• Electronic Claims processing with insurance companies as well as calling and speaking with representatives for further assistance
• Assisted in Prior authorizations with the doctors
• Assist and work with multiple client relationships
• Assist in obtaining grants and coverages exceptions for patients
• Assist in obtaining new client relationships

Pharmacy Billing Supportive Staff - Northern Pharmacy and Medical Equipment - Baltimore, MD

(2015-03 - 2016-03)

• Assisted in Prior Authorizations
• Worked on claim processing
• Monthly invoice billing to clients and patients
• Collections Management for insurance and patient care accounts

Pharmacy Technician - Johns Hopkins Home Care - Baltimore MD

(2009-06 - 2014-05)

• Lead a team of employees through daily operations
• Provide support to customers by identifying and addressing their needs
• Data entry for new and refill orders
• Insurance troubleshooting errors

Pharmacy Billing Liaison - Johns Hopkins Home Care - Baltimore MD

(2009-06 - 2014-05)

• Collections management for patients
• Manual third party billing
• Verified insurance, submitted claims to best minimize denials and prevent further complaints
• Completed customer billing inquiry and payment discrepancies

Parkville High School (2005-05)