Heaven Bernard

Strategic property operations professional offering 3+ years of management experience steering large-scale asset operations and cross-functional teams through organizational change. Skilled in translating high-level business models into concrete field results while maintaining rigorous compliance and efficiency standards. A people-focused manager adept at employee relations, talent development, and optimizing workflows to protect and increase real estate asset value.

Assistant Operations Manager at Kaftan Communities (2026-03 – 2026-06)

• Led and coordinated daily operations for office and maintenance teams, including workforce scheduling, training, performance coaching, work delegation, and accountability to ensure operational goals and service standards were achieved.
• Drove operational performance by overseeing leasing, occupancy, revenue collection, delinquency management, and compliance processes while maintaining accurate records and adherence to company policies.
• Fostered strong employee and resident relations by proactively resolving conflicts, addressing concerns, and partnering cross-functionally to improve service delivery and overall team effectiveness.

Assistant Operations Manager at Beacon Property Management (2025-11 – 2026-02)

• Reduced site delinquency from 3.53% to 0.79% within one month through strategic account reviews, proactive resident outreach, and disciplined rent-collection execution.

Operations Manager at Beacon Property Management (2025-01 – 2025-11)

• Led daily operations for a 200+ unit community, overseeing team performance, policy compliance, operational execution, and customer satisfaction.
• Managed and coached office and maintenance personnel through ongoing performance feedback, accountability measures, and professional development initiatives.
• Reduced accounts receivable from 4.86% to 1.19% within one month by implementing process improvements, performance expectations, and consistent follow-up procedures.
• Coordinated staffing priorities, vendor partnerships, and workload distribution to ensure operational goals were achieved efficiently.
• Oversaw vendor invoice processing and GL account assignment via Avid integrated with MRI Software, providing the commercial accounting department with clean financial data to support accurate property budgeting and expense tracking.
• Prepared and presented weekly and monthly KPI reports to senior leadership, providing actionable insights to support business decisions.
• Partnered with fellow managers to execute year-end budgeting.

Assistant Operations Manager at Beacon Property Management (2022-10 – 2024-12)

• Supervised daily operations within a 492-unit community while supporting a team of nine employees across office and maintenance functions.
• Developed onboarding and training resources that reduced new-hire ramp-up time by 50% and improved overall employee performance.
• Fostered positive employee and resident relations by resolving conflicts, enforcing policies consistently, and maintaining professional communication standards.
• Supported site leadership in achieving occupancy, revenue, and performance goals through process improvement initiatives and team collaboration.
• Assumed leadership responsibilities during extended management absences, ensuring uninterrupted operations and consistent team performance.

Associate of Business Administration in Business Administration – Oakland Community College (2026-08)

Externship in Communication Strategy – Grace Institute (2024-10 – 2024-11)

Member – Toastmaster