Bartender keyholder foh operator - Forgotten Coast Brewing Co. - Mexico Beach, FL
(2024-03 - 2026-02)
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Collaborated with management on pricing strategies based on market trends and competitor analysis
- Participated in monthly team meetings to discuss new promotions or menu changes
- Managed opening and closing procedures, ensuring the security of the store and adherence to company policies
- Trained new employees on store operations, product knowledge, and customer service standards
- Maintained accurate cash handling procedures, including register counts and deposits
- Assumed responsibility as key holder during manager's absence, maintaining store operations smoothly
Server, bartender - Longbill's on Cape San Blas - Cape San Blas, FL
(2021-08 - 2024-03)
- Managed a team of 10 servers, providing guidance and support to ensure exceptional customer service
- Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Developed and maintained relationships with regular customers, resulting in increased repeat business by 25-50%
- Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Implemented cost-saving measures such as portion control guidelines and inventory management strategies to reduce waste by 25%
- Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
- Cultivated a positive work environment through effective communication, teamwork, and recognition programs
- Served as a liaison between front-of-house staff and management team to address any operational issues or concerns
- Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process
- Spearheaded efforts to improve table turnover rate during peak hours through efficient seating arrangements
- Instituted pre-shift meetings with servers to communicate daily updates
- Collaborated with the kitchen team to ensure accurate and timely delivery of food orders to customers
- Maintained a clean and organized work area, adhering to health and safety regulations at all times
Owner - Beautiful Disaster Cleaning - Panama City, FL
(2008-03 - 2015-06)
Property Management and Short term rental cleaning
Key Holder, Server, Bartender, Promotions - Gulf Coast Wings - Hooter's - Panama City Beach, FL
(2000-01 - 2008-08)
- Managed a team of servers, providing guidance and support to ensure exceptional customer service
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Maintained a clean and organized work area, adhering to health and safety regulations at all times
- Demonstrated exceptional time management skills by efficiently juggling multiple tasks during busy shifts
- Consistently earned 90% positive feedback ratings by establishing rapport with customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
