Heba Mohamed Ali

Motivated Customer Service and Operations professional with experience in complaints analysis, data entry review, appointment coordination, customer service, and delivery operations. Skilled in communication, problem-solving, data accuracy, follow-up, and customer support. Seeking a professional opportunity where I can contribute my experience and grow.

Complaints Analyst

• Analyzed and followed up on customer complaints and service cases.
• Reviewed complaints to identify issues and support appropriate resolution.
• Communicated with customers and followed cases through to completion.

Data Entry Reviewer

• Reviewed data entry records for accuracy and completeness.
• Checked information and identified errors or missing data.
• Maintained organized and accurate records.

Appointment Coordinator & Customer Service

• Coordinated appointments and managed daily schedules.
• Handled customer inquiries and provided professional support.
• Followed up with customers and ensured smooth service delivery.

Delivery Operations & Driver Follow-up - Bahrain

• Followed up with delivery representatives and monitored delivery services.
• Coordinated with drivers to support smooth and timely operations.
• Handled customer and delivery-related issues and maintained communication between parties.

ليسانس حقوق جامعه الاسكندريه