Restaurant Manager with over 20 years career
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Restaurant Manager with over 20 years career. Seeking to advance professional career in the restaurant industry. High energy General Manager who is an efficient, and creative shift leader. Strong knowledge of the food and beverage industry, with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.
General Manager - Black Bear Diner - Sunnyvale Ca.
(2021-10)
Developed and maintained exceptional customer service. Built sales forecasts and schedules to reflected desired productivity targets. Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Directed personnel, training and labor relations activities. Communicate and uses strong interpersonal skills to stablish a positive relationship with guest and employees. Counseled and disciplined staff when necessary.
Manager - Chevys Mexican Restaurant - Mountain view, Ca.
(2015-04 - 2019-10)
Created a new concept for this brand. Hired, trained and developed a crew that understood the importance of great service, personalized service and high quality of food by constantly working together with chef on implementing new menu items.
General Manager - Fire House Gril - Sunnyvale, Ca.
(2001-09 - 2012-10)
Responsible for all levels of operation on the opening of one new restaurant with this concept. Hired and trained new team members. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Built sales forecasts and schedules to reflected desired productivity targets. Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Carefully prepared weekly payroll to keep up with projected revenue for the week. Regularly updated computer systems with new pricing and daily food specials. Managed accounts payable, accounts receivable and payroll.
Consistently obtained highest rating from the county health department. Conducted new employee orientation to foster positive attitude toward organizational objectives.
Shift Coordinator - Pasta Pomodoro - San Jose, Ca.
(2012-12 - 2015-02)
Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitoring restaurant and taking appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and other quality control guidelines. Ensure proper cleanliness was maintained in all areas of the front of the house. Responsible for training.
Universidad Michoacán (1992) Morelia, Michoacán, Mexico
