Heela Javid

Dedicated and results-driven professional with a proven track record in sales, customer service, and caregiving. Adept at understanding customer needs, building strong relationships, and driving sales through effective communication. Multilingual and culturally aware, with enthusiasm for creative problem-solving and leveraging design thinking to enhance customer experiences.

Seeking opportunities to leverage my skills and experience in a dynamic work environment. While I may not possess a physical copy of my bachelor's degree, my education extends beyond borders, having lived and experienced diverse cultures in over 5+ countries – a worldly education that speaks volumes.

Private Caregiver - In Home Support Services (IHSS) - Mission Viejo, CA

(2021-02)

• Provide compassionate care for elderly individuals.

Freelance Interpreter - Freelance - Orange, CA

(2000)

• Dedicated and highly skilled freelance interpreter with a proven track record of providing language services for diverse clients over the past two decades.
• Proficient in facilitating effective communication between individuals who speak different languages, ensuring accurate and culturally sensitive exchange of information.
• Successfully interpreted in various settings, including legal, medical, business, and community events, fostering clear communication and understanding.
• Built a solid reputation for linguistic excellence, reliability, and confidentiality, leading to a loyal client base.
• Adapted communication style and language nuances to accommodate diverse cultural backgrounds, enhancing cross-cultural understanding.
• Demonstrated versatility by interpreting in multiple languages, including [Dari, Farsi, Some Urdu & Hindi], catering to the specific needs of clients.

Sales Associate/Customer Service - Nordstrom - Mission Viejo, CA

(2020 - 2021)

• Demonstrated exceptional customer service and sales skills.
• Achieved $9,000 in sales within 15 minutes during an exclusive sales event.
• Maintained a positive relationship with the General Manager, leading to the opportunity to open a pop-up shop inside Nordstrom for my own business at no cost.

One of the Top Sales associates / interior designer - Z Gallerie - Mission Viejo, CA

(2018 - 2020)

• Consistently ranked among the top sales associates, competing with the company's leading associate.
• Received positive Yelp reviews, contributing to the company's reputation.
• Instrumental in organizing and executing successful in-store events, fostering a strong connection between customers and our brand.

Telemarketing - IcPlus - Redondo Beach, CA

(2014 - 2018)

Electronic Component distributor

• Assisted global clients while maintaining high service standards and clear communication, cultural sensitivity, with diverse cultural and language background.
• Achieved top salesperson status for three consecutive years.
• Successfully worked from home, showcasing expertise and building a loyal clientele.
• Utilized multilingual skills and cultural understanding to enhance sales performance.
• Mastered the art of telecommunications via phone, meeting or exceeding quotas.

Some college - Psychology - Saddleback College (2008 - 2009)