Results-focused professional experienced in banking processes, bank products, risk management, internal audit processes, escalations, complaints management, compliance and regulations. Focuses on quality control and mitigating risk. Proactive leader with strengths in communication, analysis of processes, problem solving, implementing procedures and collaboration amongst work groups.
Wells Fargo Bank, Fargo, ND
Risk Management Business Execution Consultant, May 2020 – May 2025
- Reviewed existing processes for improvement and created training initiatives.
- Facilitated meetings and collaborated with multiple work groups to identify the root cause of issues and how to enhance work processes.
- Compiled, analyzed and presented data for internal audit review.
- Analyzed the inherent risk related to associated procedures and processes and developed solutions to mitigate risk.
- Created processes to review and assess the risk level associated with transactions to ensure compliance with bank and federal regulations.
- Created control documents detailing existing processes and served as a liaison for Risk Control Self Assessment (RCSA) review.
Quality Manager, October 2017 – May 2020
- Managed a virtual team of 14 Quality Assurance Analysts who supported Banker Connection, ensuring correct procedures were provided regarding Store Policies and Procedures and banking regulations.
- Established and oversaw the internal review of maintenance transactions completed by Banker Connection to validate the transactions were completed within established guidelines.
- Provided detailed reports to summarize performance scores as well as the volume of risk-based transactions and the error percentages.
- Reviewed escalated issues for resolution.
- Collaborated with managers and other business partners regarding new initiatives, system enhancements and procedural updates.
Quality Assurance Analyst Team Lead, June 2014 – October 2017
- Facilitated training of new team members.
- Completed internal audits of team members work to confirm quality.
- Coached team members regarding critical decision making and work processes.
