Heidi Cowles

Detail-oriented administrative and customer service professional with management, small-business, transcription, document-preparation, and office-support experience. College coursework in Paralegal Studies and Medical Office Administration strengthened skills in legal document composition, records, confidentiality, and professional communication. Seeking remote or office-based receptionist, data entry, administrative support, legal/medical office, intake, scheduling, or customer service work.

Customer Service Manager at Walmart (2011-10 – 2014-10)

• Supervised and supported customer service associates, delegated daily responsibilities, and helped coordinate workflow and coverage.
• Resolved customer concerns, handled transactions and service issues, and maintained accurate records while following company procedures.
• Trained team members and communicated effectively with customers, associates, supervisors, and other departments.

Owner / Operator at H & S Glass (2008-08 – 2010-08)

• Managed daily business operations, customer communication, scheduling, supplies, records, and administrative paperwork.
• Coordinated appointments and project needs while maintaining professional relationships with customers and vendors.
• Handled multiple priorities independently, using strong organization, problem-solving, and follow-through.

Customer Service Representative at OOGP (2006-09 – 2008-04)

• Assisted customers with questions, account information, requests, and service needs through professional communication.
• Entered and maintained customer information and documentation with strong attention to accuracy and confidentiality.
• Managed multiple requests and helped resolve concerns while following established procedures.

Paralegal Studies & Medical Office Administration – Umpqua Community College (2017-01 – 2019-12)

High School Diploma – Lewiston High School (1992-01)