Heidi Mast

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced manager passionate about animals. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great pet parent service and pet parent satisfaction.

Field Operations Manager at PetIQ (2024-05 – Present)

Manage mobile veterinary vaccine clinics in the state of Idaho, making sure pets are taken care of properly, quickly, and efficiently. Manage technician staff and veterinary staff. Work with corporate staff to ensure everything runs smoothly and professionally.

• Handle pet and pet parent issues that may arise, all PC and iPad issues, and all van maintenance
• Manage all the cash deposits on a weekly basis
• Maintain satisfactory inventory levels while managing the P&L for our office
• Work with other offices across the country to help cover clinics so that clinics aren't cancelled
• Completed many corporate projects with multiple offices across the country in a timely manner

TEchnician Manager at Treasure Valley Veterinary Hostpial (2021-06 – 2024-01)

As a manager, worked with corporate HR to make sure all insurance and PTO issues were resolved in a quick manner. Handle all issues that arose within the workplace – client, patient or employee.

• Handled delicate matters discreetly when necessary and held meeting with individuals when these issues needed mediation
• Worked with doctors on all species to give them the best care possible
• Made sure all cases were handled professionally, quickly, and smoothly
• Made sure all technicians got any assistance that they needed and that their needs were met
• Took care of any issues that would arise in the back and up front with clients
• Maintained all controlled drug books and helped with inventory control
• Handled most PC/MAC issues and equipment repairs
• Made sure all patients and clients felt like they were the only ones that mattered
• Hired technicians when needed and conducted 90 day and yearly reviews

TEchnician Trainer at Idaho Veterinary Hostpial (2019-07 – 2021-06)

Assist doctors with any procedures necessary and needed for patients; talk to clients regarding their pets and what is recommended for care; assess patients that come through the ER/Urgent Care service; work with canines, felines, avians, reptiles, and small mammals; run anesthesia on any patient needed.

• Reproduction ultrasounds and radiographs was a main point of focus
• Trained new technicians as they were onboarded
• Trained in all aspects of the hospital, pet care, anesthesia, etc.

Surgery Manager/Lead Radiology Technician at WEstVet/MedVet (2011-02 – 2019-07)

Started out assessing ER patients and triaging them to the back as needed; completed patient care on stable patients to critical patients; assisted doctors in caring for patients; worked in surgery and ran anesthesia, scrubbed into surgery, and handled instruments; ran imaging equipment and maintained equipment up to required standards – CT, MRI, ultrasound, fluoroscopy, and radiography; worked with clients to get patients the care they needed.

• Became surgery department manager and ran department for 5 years
• Balanced surgeries between two operating rooms and three doctors with minimal staff to keep under budget
• Managed staff and their training will making sure cases were handled appropriately
• Handled surgery cases from stable to emergent, unstable patients
• Transitioned to radiology tech, managed all imaging modalities

Lending Assistant at Washington Trust Bank (2004-12 – 2008-07)

Assistant Store Manager at The Disney Store (2002-05 – 2006)

B.S. in Accounting and Finance – Boise State University (2005-06)

A.A. in Veterinary Technology – Brown Mackie College (2010-11)