Heidi McKernan Lamberson

Dynamic professional with extensive experience at CGI Federal, excelling in quality assurance and efficient processing of passport applications. Proven expertise in medical administrative support and insurance verification, coupled with strong problem-solving skills. Adept at managing complex tasks while ensuring compliance and enhancing operational efficiency.

Passport Support Associate III - CGI Federal

(2023-08)

• Ensured high-quality production of passport books and cards for applicants.
• Conducted quality inspections of passport books and cards prior to distribution to communications counter for applicants.
• Operated equipment for high-speed scanning, mailing, and metering of mail to ensure timely processing.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Boxed and archived files for efficient storage and easy retrieval.

Medical Claims Examiner - Gainwell Technologies LLC - Auburn, WA

(2014-05 - 2023-08)

• Adjudicated professional and institutional claims efficiently, ensuring compliance with state and federal regulations.
• Analyzed, processed, researched, adjusted, and adjudicated claims using accurate procedure, revenue, and ICD 10 codes.
• Demonstrated skills in problem-solving, benefit plans and provider contract interpretation.

Affordable Care Act Enrollment Specialist - Maximus - Boise, ID

(2013-10 - 2014-05)

• Completed Affordable Care Act applications, Medicaid renewals, and other updates.
• Worked directly with patients to enroll and maintain healthcare coverage.
• Identified eligibility issues and conducted research, documentation, and follow-up to resolve them.

Front Office Coordinator - Fall City Medical - Fall City, WA

(2006-01 - 2010-07)

• Managed patient scheduling and appointment confirmations for efficient office operations.
• Coordinated front desk activities, ensuring a welcoming environment for visitors.
• Handled patient inquiries, providing clear information on services and procedures to enhance patient understanding.
• Greeted and checked in/out patients, scheduled appointments, answered multi-line phones, coordinated referrals, managed medical records, and reconciled cash at end of day.

Technical school in CPT in Accounting - Accounting - Lake Washington Technical School (1993-09)

Medical Administrative Technical School - Medical Administration - Medical Administrative Technical School (1987-11)