Heidy Bautista

Bilingual (Spanish-English) healthcare administrative professional with extensive experience in front desk operations, medical collections, and clerical support. Proven ability to lead teams, deliver elite customer service, and manage high-volume environments with precision and empathy. Seeking to transition to a healthcare organization in California to further expand my skills and contribute to patient-centered care.

Medical Front Desk Lead - Thomas Dermatology - Las Vegas, NV

(2024-10)

• Supervise front desk operations and staff scheduling
• Ensure smooth patient flow and high-quality service
• Coordinate with clinical teams and maintain HIPAA compliance

Medical Collections Agent - Thomas Dermatology - Las Vegas, NV

(2023-10)

• Contact patients regarding overdue balances
• Negotiate payment plans and resolve billing issues professionally

Medical Receptionist - Thomas Dermatology - Las Vegas, NV

(2023-02 - 2023-10)

• Greet patients, manage check-in/out, and schedule follow-ups
• Perform accurate data entry and insurance verification

Clerical Support Representative - TeamHealth - West Hills, CA

(2022-06 - 2022-11)

• Retrieve and distribute medical records via mail/electronic systems
• Scan and organize patient documentation daily
• Support special assignments and maintain record accuracy

Front Desk Admitter - Steinberg Diagnostic Imaging (SDMI) - Las Vegas, NV

(2021-11 - 2022-06)

• Check in patients and collect demographic/insurance data
• Handle multi-line phone system and process payments

Cashier - Sloan's Ice Cream - Las Vegas, NV

(2019-12 - 2021-02)

• Delivered exceptional customer service and product education
• Operated register and maintained store cleanliness

Assistant Manager - Dollar Tree - Las Vegas, NV

(2020-03 - 2020-08)

• Oversaw daily operations and staff performance
• Managed cash handling and store safety protocols

Front Desk Receptionist - Desert West Surgery - Las Vegas, NV

(2019-02 - 2020-02)

• Scheduled appointments and verified insurance
• Collected copays and answered multi-line phones

Front Desk Receptionist - Human Behavior Institute - Las Vegas, NV

(2017-07 - 2019-01)

• Managed patient check-in/out and appointment scheduling
• Maintained patient charts and processed payments