Concierge - R1 - Ascension Via Christi Hospital - Manhattan, KS
(2025-06)
- Delivered a seamless, concierge-level check-in improving patient experience by managing non-clinical hospitality focused tasked, acting as a liaison between patient, families and staff(departments)
- Triaged patients upon arrival by assessing appointment type & directing them to the appropriate check-in workflow (emergency, outpatient, specialty services), improving patient flow & reducing wait times
- Coordinated with clinical, financial counseling, and ancillary departments to ensure patients were care-ready and properly routed for services
- Acted as a central point of contact to resolve patient inquiries, provide directional support, and ensure a positive first impression of the organization
- Administrative assistance helping with paperwork, understanding & managing patient schedule/appointments
- Logistics and amenities occasionally organizing transportation from the hospital
Front Desk Receptionist - Pediatric Associates - Manhattan, KS
(2024-08 - 2025-05)
Temporary/Contract
- Daily reception
- Scheduling
- Appointment confirmation
- Insurance verification
- Processing medical record requests
- Maintaining electronic patient files
- Accepting patient payments
- Customer service
Referral Specialist - Associated Urologists - Manhattan, KS
(2024-04 - 2024-07)
Temporary/Contract
- Obtain prior authorization/precertification for all surgeries, radiology, studies and office procedures
- Verified patient insurance information
- Contacted patients to obtain current insurance information if needed
- Submitted appeals to obtain authorization
Referral Coordinator - Stonecreek Family Physicians - Manhattan, KS
(2023-07 - 2024-03)
- Verify & obtain authorization from insurance
- Submit & sometimes create referrals to other specialty providers (Neurologist, Gastroenterologist, Orthopedic, etc.
- Schedule patients for procedures to be performed (MRI's, CT's, Ultrasounds, etc.)
- Answer interpersonal communication from RN's, Physicians & Admin
- Keep track of pending authorizations
- Perform customer service internally & externally
Authorization Specialist - Orthopaedic & Sports Medicine Center - Manhattan, KS
(2022-10 - 2023-06)
- Document eligibility, benefits authorization information in accordance with established guidelines
- Verify prior authorization and/or precertification requirements are met
- Document account activity using correct medical & billing codes
- Communicate with insurance providers
- Submit appeals to insurance companies if receive authorization denials
- Manage and maintain all outstanding pre-authorization/precertification accounts
- Knowledge of Microsoft office Suites
Medical Billing Specialist - Centura Health - Englewood, CO
(2013-02 - 2022-07)
- Processed medical billing & follow-up
- Attention to Detail
- Balanced & posted daily Lock Boxes
- Posted electronic, manual & treasury payments from multiple health insurance EOB's
- Investigating & appealing denied claims
- Following up resolving financial discrepancies
- Verified & added commercial & state insurance
- Worked with other departments to achieve timely resolution for adjustments & payments
- Customer service internally & externally
- Reviewed EOB's & Data Maintenance Systems (DMS/835)
Cashier - Coach - Castle Rock, CO
(2002-09 - 2013-02)
- Customer service
- Maintaining cash-wrap organization, credit card receipts, checks & currency
- Stock
- Opening & closing procedures
Contract Worker - Indecomm Global Services (formerly Mortgage Dynamics Inc.) - Denver, CO
(2007-05 - 2008-08)
- Performed ARM Audits
- Entered information from mortgage Notes and Riders into MS Access Database
International Legal Account Service Representative - Merrill Lynch Bank of America / US Trust - Englewood, CO
(1998-07 - 2002-03)
- Provided legal & processing support for branch offices in a call center environment
- Established client accounts
- Processed & maintained documents for corporations, partnerships, trusts & self proprietorship
- Reviewed service requests for asset distributions and register/ship requests
Vault Teller - Wells Fargo - Denver, CO
(1995-05 - 1998-08)
- Customer service through face to face communication
- Skilled at receiving & processing banking transactions
- Attention to detail
- Knowledge of proper cash handling procedures
- Cash drawer maintenance
- Processing orders for tellers from vault
- Prepared shipments to Federal Reserve
- Counting deposits
- Processing money transfers for commercial clients
