Helen Rosenwade

Utilizing over 20 combined years of working within the public school (Special Education) system, owning businesses', and working in the medical field, I have acquired proficiency and efficiency in appointment logistics and data entry along with records keeping

Front Office Receptionist - Cardiovascular and arrythymia Institue (CAI)

(2022-05)

• Created a positive experience while professionally addressing/greeting each patient
• Develop strong relationships with customers to enhance service satisfaction.
• Address patient issues and inquiries efficiently, fostering trust.
• Answer telephones, screen calls, and direct inquiries to appropriate personnel.
• Resolve customer complaints swiftly to maintain satisfaction and trust.

Front Office Receptionist - Southwest Endoscopy & Surgi-Center

(2016-05 - 2018-04)

As the face of the company, customer service and respect are paramount to good rapport.

• Assisted patients with extra assistance when necessary.
• Provided accurate data entry in Provation MD., for back-office staff while collecting required monies.
• Strictly followed HIPAA guidelines to offer secure protection for patients.

Scheduling Manager - The Helen Foundation

(2014-02 - 2016-02)

• Greeted all clients and vendors with respect and dignity
• Scheduled consultations for sales team to increase sales
• Using Excel; created and submitted weekly reports accurately to understand weekly progress.
• Strictly followed HIPAA guidelines to offer secure protection for clients.