Helen Tellez

Compassionate and detail-oriented Medical Assistant and Certified Phlebotomy Technician with hands-on clinical training and patient care experience. Skilled in venipuncture, specimen collection, ECGs, vital signs, medication administration, patient education, front office operations, and electronic medical records (EMR). Dedicated to providing high-quality patient care while maintaining compliance with HIPAA, OSHA, CLIA, and infection control standards.

Medical Assistant Extern at Lomita Family Medical Group (2024-07 – 2024-08)

• Checked in patients and verified insurance information.
• Roomed patients and obtained vital signs.
• Performed ECGs and venipuncture.
• Collected and processed laboratory specimens.
• Assisted with vaccinations and documented patient care.
• Collected patient medical, surgical, and health histories.
• Documented information in paper and electronic medical records.
• Managed specialty referrals and front desk reception duties.
• Cleaned and sterilized medical instruments and equipment.
• Monitored and documented medication and vaccine refrigerator temperatures.
• Handled incoming and outgoing office mail.

Phlebotomy Training Extern at Vibrant Clinical Lab DBA Health and Wellness Alternatives (2026-02 – 2026-02)

• Completed 40 hours of phlebotomy training at the clinical site.
• Performed 50 successful venipunctures for blood testing on patients of varying ages, weights, and health statuses in compliance with CLIA standards.
• Performed 10 successful skin punctures for clinical laboratory testing.
• Selected blood collection equipment appropriate to the test requisition.
• Prepared patients for procedures and followed infection control practices.
• Provided post-puncture care and monitored patients for comfort and safety.
• Processed blood containers after collection according to laboratory procedures.
• Properly disposed of needles, sharps, and medical waste in accordance with safety protocols.

Caregiver (Volunteer) at Fredericka Manor Retirement Community (2022-01 – 2022-05)

• Assisted residents with activities of daily living, including bathing, grooming, dressing, toileting, and meal assistance.
• Supported mobility and safe patient transfers.
• Monitored and reported changes in residents' health and behavior.
• Assisted with medication reminders and prescribed care plans.
• Provided emotional support and companionship.
• Escorted residents to medical appointments.
• Maintained a safe, clean, and organized environment while following infection control protocols.

Phlebotomy Diploma in Phlebotomy – Phlebotomy Training Specialists (2026-02)

Medical Assistant Diploma in Medical Assistant – Concorde Career College (2024-08)