Wheelchair Lead - ERMC Aviation LLC - Jamaica, NY
(2024-07)
- Coordinated wheelchair agent assignments and monitored task completion to maintain safe transportation standards for passengers.
- Provided hands-on wheelchair assistance and led day-to-day coordination for wheelchair-related tasks as lead agent.
- Handled safe passenger lifts up/downstairs of aircraft and transfers into/out of wheelchairs to support safe mobility and aircraft access.
- Uses Avtech system to report pick-up and drop-off of special needs passengers.
- Provided clear guidance on special-needs services to gate agent and other personnel for passengers requiring assistance.
Shift Supervisor - Bed Bath & Beyond - New York, NY
(2022-05 - 2024-11)
Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented inventory management procedures, reducing stock discrepancies.
Ramp Agent - Egypt Air - Queens, NY
(2021-06 - 2022-05)
- Managed aircraft loading and unloading processes to ensure timely departures.
- Assisted in training new team members on safety protocols and operational procedures.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
Parking Attendant - Sp plus - New York, NY
(2019-04 - 2021-04)
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Take numbered tags from customers, locate vehicles, and deliver vehicles
- Managed daily operations to ensure efficient vehicle flow and minimize congestion.
- Contributed to team meetings with insights for improving parking services and customer experience.
Macy's Sales Associate - Finish Line - New York, NY
(2018-07 - 2020-09)
- Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishments.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Trained new sales associates on product knowledge and effective sales techniques.
