Henry Charles

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Wheelchair Lead - ERMC Aviation LLC - Jamaica, NY

(2024-07)

• Coordinated wheelchair agent assignments and monitored task completion to maintain safe transportation standards for passengers.
• Provided hands-on wheelchair assistance and led day-to-day coordination for wheelchair-related tasks as lead agent.
• Handled safe passenger lifts up/downstairs of aircraft and transfers into/out of wheelchairs to support safe mobility and aircraft access.
• Uses Avtech system to report pick-up and drop-off of special needs passengers.
• Provided clear guidance on special-needs services to gate agent and other personnel for passengers requiring assistance.

Shift Supervisor - Bed Bath & Beyond - New York, NY

(2022-05 - 2024-11)

Supervised daily operations, ensuring adherence to company standards and policies.

• Trained and mentored team members on best practices and operational procedures.
• Coordinated staff schedules to optimize coverage during peak hours.
• Implemented inventory management procedures, reducing stock discrepancies.

Ramp Agent - Egypt Air - Queens, NY

(2021-06 - 2022-05)

• Managed aircraft loading and unloading processes to ensure timely departures.
• Assisted in training new team members on safety protocols and operational procedures.
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.

Parking Attendant - Sp plus - New York, NY

(2019-04 - 2021-04)

• Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
• Take numbered tags from customers, locate vehicles, and deliver vehicles
• Managed daily operations to ensure efficient vehicle flow and minimize congestion.
• Contributed to team meetings with insights for improving parking services and customer experience.

Macy's Sales Associate - Finish Line - New York, NY

(2018-07 - 2020-09)

• Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishments.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Trained new sales associates on product knowledge and effective sales techniques.

Associate of Arts - Medgar Evers College Brooklyn, NY

High School Diploma - Clara Barton High school Brooklyn, NY