Henry Montoya

Trained new hires on proper handling and storage techniques to minimize product damage during the return process Conducted regular audits of returned merchandise to identify trends or patterns that could be addressed through process improvements Utilized data analysis tools to track return rates, identify root causes for returns, and implement corrective actions to reduce overall return volume

Warehouse Lead - Givaudan - Bedford Park, IL

(2024-07 - 2025-09)

• Trained new hires on proper handling and storage techniques to minimize product damage during the return process
• Conducted regular audits of returned merchandise to identify trends or patterns that could be addressed through process improvements
• Utilized data analysis tools to track return rates, identify root causes for returns, and implement corrective actions to reduce overall return volume
• Coordinated with shipping carriers to schedule pickups for large or bulky returns, ensuring timely removal from the warehouse floor
• Coordinated the removal of waste from composter, recycling bin, and hazmat material by tanker
• Monitored inventory levels of commonly returned items to ensure adequate stock availability for replacement purposes
• Assisted Forklift operators with loading & unloading trucks. Assisted prep team to locate, pick and stage product. Assisted QA/Lab/KAM teams with gathering & shipping samples. Assisted shipping & receiving department with scheduling and booking. Assisted Warehouse Manager & Supervisor with daily objectives for a seamless workflow of day to day operations.

Inventory Specialist - Givaudan - Bedford Park, IL

(2024-07 - 2025-09)

• Collaborated with cross-functional teams including purchasing, production, and logistics to ensure timely delivery of inventory
• Monitored inventory levels on a regular basis to identify potential shortages or excesses and take appropriate action
• Train warehouse staff in proper inventory control techniques and practices as well as reporting requirements to improve inventory accuracy and integrity
• Conducted regular audits of physical inventory counts to reconcile any discrepancies between actual stock levels and recorded data
• Identified slow-moving or obsolete items in the inventory and developed strategies for their disposition or liquidation
• Check in deliveries, verify quantities against purchase orders, inspect incoming goods, and assist with loading trucks for outgoing shipments
• Research and resolve any shortages, overages, or damaged products found during counts or daily operations
• Generate reports on inventory levels and issues, and communicate findings and recommendations to management
• Investigate & research inventory discrepancies and make necessary corrections

Samples Coordinator - Givaudan - Bedford Park, IL

(2024-07 - 2025-09)

• Received and inspected incoming shipments, verifying accuracy of contents and ensuring proper documentation
• Efficiently organized and cataloged received items in inventory management system, maintaining accurate records for easy retrieval
• Collaborated with purchasing department to resolve any discrepancies or issues with received materials
• Performed quality checks on received products to ensure they met company standards and specifications
• Maintained a clean and organized receiving area, optimizing workflow efficiency
• Assisted in the coordination of outgoing shipments, including packaging, labeling, and scheduling pickups/deliveries
• Managed returns process for defective or damaged products, coordinating with suppliers for replacements or refunds
• Utilized barcode scanning technology to track inventory movement accurately
• Collaborated with cross-functional teams to improve overall supply chain processes and communication channels
• Implemented safety measures within the receiving area to prevent accidents or injuries during handling of heavy equipment/materials
• Worked with Quality Assurance supervisors & Key Account Managers to ensure prompt delivery of food samples to customers, potential customers & vendors

Senior Marketing Coordinator - Mitsui & Co. - Chicago, IL (Chicago Steel Department)

(2021-10 - 2022-02)

• Managed relationships with external vendors, agencies, and partners to ensure timely delivery of high quality infrastructure material (Steel department)
• Nurtured relationships with key stakeholders including sales team members, distributors, and retail partners, to align marketing efforts with business objectives
• Worked with steel mills to produce finished cured material

Operations and Logistics Coordinator - Killerspin Table Tennis - Chicago, IL

(2014-12 - 2020-03)

• Process orders and oversee cycle of order fulfilment
• Generate paperwork for standard and LTL shipments (including International)
• Obtain and negotiate quotes with 3rd party shipping providers
• Assist in managing warehouse operations
• Coordinate the customization of high-end products
• Generate monthly fulfillment reports
• Submit, track and resolve damaged order claims
• Build and maintain relationships with warehouse, shipping providers, and various vendors
• Managed and maintained accurate inventory records, ensuring proper stock levels for efficient operations
• Performed quality checks on incoming shipments to verify accuracy and condition of goods
• Utilized warehouse management system to track and monitor inventory movement
• Maintained organized filing systems for shipping documents, invoices, and purchase orders
• Prepared shipping labels, packing lists, and bills of lading accurately and efficiently

Customer Service Representative (CSR) - Killerspin Table Tennis - Chicago, IL

(2011-10 - 2014-12)

• Gathered, retained and applied knowledge of existing and new products
• Upsold existing customers with new products and offerings
• Processed orders
• Generated custom quotes
• Built and maintained outstanding relationships with current and potential customers.
• Answered phone and email inquiries regarding products, orders, and support issues
• Collaborated with marketing team to create compelling sales materials and presentations

High school diploma - Curie High School (2011)