Luxury Experience Designer
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I have over 33 years of experience in marketing, sales, and customer service management, specializing in driving operational excellence and enhancing company image. As a team leader, I excel in leading teams to optimize performance and improve customer experiences. My expertise spans inbound operations and sales supervision, where I have successfully implemented strategies that increase efficiency and boost revenue.
I thrive in dynamic environments, leveraging my extensive background to build multidisciplinary teams that deliver results. If you're seeking a seasoned professional who can elevate your business through effective management and innovative marketing strategies, let's connect and discuss how I can contribute to your project.
ST Collection Manager ST CR DMC at ST Costa Rica DMC (2025-09 – 2026-03
Inbound Department Manager at Terranova DMC (2015-01 – 2025-06)
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Sales Department Supervisor at Discovery Travel (2014-01 – 2015-01)
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Inbound Department Manager at Terranova DMC (2009-01 – 2014-01)
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Office manager at Costa Rica Connection (2008-01 – 2009-01)
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Asia Specialist at Terranova Diseño de Viajes (2007-01 – 2008-01)
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Lead Recruiter at Language Line Services (2006-01 – 2007-01)
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Spanish Interpreter at Language Line Services (2004-01 – 2006-01)
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Sales Director at World Travel Reps & Wholesaler (2002-01 – 2004-01)
Marketing Director at Albee Adventures Inc. (2000-01 – 2002-01)
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Account Manager, Sales Department at Destination Costa Rica (1997-01 – 2000-01)
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Account Manager, Sales Department at Swiss Travel Service (1995-01 – 1997-01)
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General Manager Assistant at Costa Rican Trails (1993-01 – 1995-01)
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Bachelor Degree in Tourism – Universidad Latinoamericana de Ciencia y Tecnología (ULACIT) (1991-01 – 1993-01)
Secondary School Diploma – Liceo Anastasio Alfaro (1990-01)
