IT Administrator at Napleton's Automotive (2021-01 – Present)
- Delivered responsive technical support to over 150 end-users, resolving 95% of hardware and software issues promptly, minimizing workflow disruptions.
- Collaborated with senior administrators to install, configure, and maintain systems, enhancing overall system functionality by 30%.
- Provided support for applications such as Microsoft 365, Azure AD, Teams, and CDK Global, achieving a 95% user satisfaction rate.
- Executed network troubleshooting techniques, boosting network performance and connectivity for all users.
- Maintained printers and network connections, ensuring optimal printer availability and functionality.
- Configured VPN connections for Cisco and FortiGate Client, enhancing remote access capabilities.
- Utilized Active Directory to assign permissions and access rights, improving data security compliance.
- Streamlined support actions through ticketing systems, reducing ticket resolution time by 40%.
- Conducted repairs on Dell and HP laptops/PCs, decreasing repair turnaround time by 20%.
- Managed an inventory of computer equipment, ensuring efficient allocation and tracking of assets.
Social Media Manager at Napleton's Northlake (2018-08 – 2021-12)
- Managed daily content scheduling and engagement on platforms like Instagram and Facebook, boosting brand visibility.
- Created, edited, and published promotional videos and reels to showcase dealership inventory, leading to a 20% increase in online engagement.
Customer Service at Napleton's Northlake (2018-09 – 2019-09)
- Delivered exceptional customer service and support in a fast-paced environment, ensuring customer satisfaction.
- Maintained accurate digital records of invoices, purchase orders, and financial statements, supporting financial transparency.
