Herv Telfort

Selected to be sent to the Walmart Shareholders event one associate out of each store around the world to go Arkansas. Led team in achieving operational excellence through streamlined processes and improved workflow efficiency. Trained and mentored staff to enhance skills and promote a collaborative work environment.

Team lead at Walmart (2023-10 – 2026-08)

• Selected to be sent to the Walmart Shareholders event one associate out of each store around the world to go Arkansas.
• Led team in achieving operational excellence through streamlined processes and improved workflow efficiency.
• Trained and mentored staff to enhance skills and promote a collaborative work environment.
• Implemented inventory management systems to optimize stock levels and reduce discrepancies.
• Developed training materials to support onboarding of new employees, ensuring consistent service quality.
• Monitored team performance metrics, identifying areas for improvement and implementing corrective actions.
• Fostered strong communication among team members to promote transparency and accountability in operations.
• Drove initiatives that enhanced customer satisfaction through improved service delivery standards.
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

HVAC Technician at Magic Touch Mechanical (2023-01 – 2023-10)

• Conducted routine maintenance on HVAC systems, ensuring optimal performance and energy efficiency.
• Diagnosed and repaired heating and cooling equipment, improving system reliability for residential clients.
• Installed new HVAC units, adhering to manufacturer specifications and local codes for safety compliance.
• Collaborated with team members to streamline service workflows, enhancing overall operational efficiency.
• Trained junior technicians on best practices in installation and repair techniques, fostering skill development.
• Developed preventative maintenance schedules, reducing emergency service calls through proactive care.
• Evaluated customer needs and provided tailored HVAC solutions, resulting in increased client satisfaction scores.
• Implemented safety protocols during installations and repairs, minimizing risks and ensuring regulatory compliance.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
• Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
• Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
• Repaired and replaced motors, bearings and belts.
• Worked overtime, holidays and weekends to accommodate company needs.
• Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
• Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
• Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
• Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
• Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
• Filled out detailed work orders for each job completed.
• Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
• Traveled to job sites for both scheduled and emergency appointments.
• Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
• Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
• Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
• Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
• Kept accurate records of time and materials used for each job to compile into service reports.
• Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
• Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
• Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
• Maintained boilers, hot water systems, gas heating equipment and food service equipment.
• Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
• Calibrated equipment to achieve maximum efficiency.
• Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
• Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
• Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
• Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
• Calibrated permanent and portable environmental monitoring equipment.
• Reduced operational costs for clients by installing advanced, energy-saving HVAC equipment.
• Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
• Collaborated with construction teams to ensure seamless integration of HVAC systems in new builds.
• Implemented digital record-keeping system for maintenance and repair work, improving organizational efficiency.
• Coordinated with suppliers to secure best prices on high-quality HVAC parts and materials.
• Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
• Boosted system longevity by implementing comprehensive preventive maintenance plans.
• Delivered customized heating and cooling solutions to meet unique client needs, improving comfort levels.
• Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
• Optimized climate control systems for peak performance with regular calibration and adjustments.
• Streamlined project completion times by effectively managing repair and installation schedules.
• Enhanced team productivity with introduction of new diagnostic tools and techniques.

HVAC Installer at Lindstrom Air Conditioning and Plumbing (2021-06 – 2022-06)

• Installed HVAC systems according to manufacturer specifications and industry standards.
• Conducted routine maintenance and repairs on various heating and cooling units.
• Collaborated with team members to improve installation efficiency and accuracy.
• Diagnosed system malfunctions and provided effective solutions for repairs.
• Ensured compliance with safety protocols during all installations and service calls.
• Assisted in training new installers on best practices and proper equipment handling.
• Utilized diagnostic tools to assess system performance and troubleshoot issues effectively.
• Developed streamlined processes for inventory management of HVAC components and tools.
• Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
• Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
• Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
• Located and marked pipe positions, hole passages, and duct connections in walls and floors.
• Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
• Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
• Installed components to improve HVAC system performance.
• Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
• Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
• Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
• Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
• Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
• Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
• Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
• Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
• Collaborated effectively with architects, engineers, electricians, and other construction professionals during large-scale projects, ensuring smooth coordination and successful outcomes.
• Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
• Increased longevity of HVAC systems by performing preventive maintenance.
• Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
• Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
• Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
• Expanded company reach by providing excellent service that led to numerous client referrals for new business opportunities.
• Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
• Advanced professional development with continued education in the latest HVAC technologies and techniques to stay current in the field.
• Maintained environmental conditions by rebuilding and replacing faulty components.
• Minimized downtime for businesses experiencing HVAC issues by working efficiently under strict deadlines to complete repairs quickly without sacrificing quality.
• Saved clients money on utility bills with energy-efficient installations designed specifically for their unique spaces and usage patterns.
• Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.
• Negotiated with suppliers to obtain high-quality materials at cost-effective prices.
• Repaired and replaced heating and air conditioning systems for commercial customers in Type industry.
• Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
• Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
• Used technical skills, tools, and techniques like soldering to repair parts.
• Assisted in maintenance, repair and installation of ventilation systems.
• Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
• Worked on both home and business units for maintenance, repairs, and new installations.
• Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
• Installed supporting components such as fuel lines and wiring to complete systems.
• Worked in strict compliance with applicable OSHA regulations and safety requirements.
• Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
• Supervised and instructed assistants.
• Troubleshot and diagnosed issues with HVAC and refrigeration units.
• Kept accurate records of work activities, time, materials and faults on work orders.
• Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
• Repaired and replaced faulty motors, blowers, switches and compressor units.
• Performed routine maintenance on heating and cooling systems.
• Optimized performance by balancing systems and calibrating controls.
• Inspected cooling systems and identified potential problems.
• Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
• Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Repaired and replaced motors, bearings and belts.
• Worked overtime, holidays and weekends to accommodate company needs.
• Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
• Filled out detailed work orders for each job completed.
• Traveled to job sites for both scheduled and emergency appointments.
• Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
• Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
• Kept accurate records of time and materials used for each job to compile into service reports.
• Maintained boilers, hot water systems, gas heating equipment and food service equipment.
• Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
• Calibrated equipment to achieve maximum efficiency.
• Calibrated permanent and portable environmental monitoring equipment.

cashier at Walgreens (2021-02 – 2021-05)

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Managed cash register operations, ensuring balanced drawers at shift end.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Assisted in training new cashiers on operational procedures and customer engagement strategies.
• Maintained clean and organized checkout areas to enhance overall shopping experience.
• Implemented inventory management techniques, reducing discrepancies during stock audits.
• Collaborated with team members to optimize workflow during peak hours, improving service speed.

grill cook at Pollo Tropical (2020-01 – 2020-10)

• Operated grill station to prepare and cook menu items according to quality standards.
• Ensured food safety and sanitation practices were consistently followed during meal preparation.
• Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
• Trained new team members on grill operations and safety protocols to enhance productivity.
• Developed cooking techniques for optimizing flavor profiles, enhancing overall customer satisfaction.
• Monitored inventory levels of ingredients, minimizing waste through effective stock management.
• Assisted in menu planning by providing feedback on popular items and customer preferences.
• Implemented process improvements that increased cooking efficiency and reduced preparation time.
• Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
• Maintained clean, organized grill stations for hygienic, orderly food preparation.
• Cleaned and maintained kitchen equipment regularly.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
• Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
• Restocked and rotated food items according to expiry dates to minimize waste.
• Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
• Efficiently managed time by prioritizing tasks according to importance and urgency.
• Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
• Stored and handled goods correctly to maintain freshness and condition.
• Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
• Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
• Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
• Grilled meats and seafood to customer specifications.
• Adjusted gas and electric grills to specified temperatures for quality food output.
• Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
• Trained new staff members on grill station operations, resulting in improved overall performance of the team.
• Established and maintained productive staff relationships for positive working environments.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Verified order accuracy and quality ahead of service to maintain standards.
• Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
• Closely followed recipes and presentation guidelines to maintain consistency across menu items.
• Reduced food waste by implementing proper portion control and efficient cooking techniques.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
• Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
• Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.

Crew Member at Taco Bell (2019-01 – 2019-11)

• Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
• Operated cash register efficiently, processing transactions accurately and handling cash management responsibilities.
• Prepared food items according to safety standards and established recipes, maintaining quality control throughout service.
• Collaborated with team members to streamline operations during peak hours, enhancing overall workflow and efficiency.
• Trained new crew members on operational procedures and customer service protocols, fostering a cohesive work environment.
• Monitored inventory levels regularly, assisting in stock replenishment to minimize shortages during busy periods.
• Implemented cleanliness standards across dining area and kitchen, promoting a safe and welcoming atmosphere for guests.
• Resolved customer complaints promptly, ensuring positive experiences while adhering to company policies and procedures.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Assisted other team members to achieve goals.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
• Trained new team members on procedures, customer service, and sales techniques.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
• Became familiar with products to answer questions and make suggestions.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Operated cash register to ring up final bill and process various forms of payment.
• Prepared products following restaurant, health, and safety standards and procedures.
• Assisted in reducing wait times by efficiently managing customer queues during peak hours.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.

High school diploma – Piper High school (2021-06)

HVAC – Atlantic technical college (2021-02)