Team lead at Walmart (2023-10 – 2026-08)
- Selected to be sent to the Walmart Shareholders event one associate out of each store around the world to go Arkansas.
- Led team in achieving operational excellence through streamlined processes and improved workflow efficiency.
- Trained and mentored staff to enhance skills and promote a collaborative work environment.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Developed training materials to support onboarding of new employees, ensuring consistent service quality.
- Monitored team performance metrics, identifying areas for improvement and implementing corrective actions.
- Fostered strong communication among team members to promote transparency and accountability in operations.
- Drove initiatives that enhanced customer satisfaction through improved service delivery standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
HVAC Technician at Magic Touch Mechanical (2023-01 – 2023-10)
- Conducted routine maintenance on HVAC systems, ensuring optimal performance and energy efficiency.
- Diagnosed and repaired heating and cooling equipment, improving system reliability for residential clients.
- Installed new HVAC units, adhering to manufacturer specifications and local codes for safety compliance.
- Collaborated with team members to streamline service workflows, enhancing overall operational efficiency.
- Trained junior technicians on best practices in installation and repair techniques, fostering skill development.
- Developed preventative maintenance schedules, reducing emergency service calls through proactive care.
- Evaluated customer needs and provided tailored HVAC solutions, resulting in increased client satisfaction scores.
- Implemented safety protocols during installations and repairs, minimizing risks and ensuring regulatory compliance.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Filled out detailed work orders for each job completed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Traveled to job sites for both scheduled and emergency appointments.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Calibrated equipment to achieve maximum efficiency.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
- Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
- Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
- Calibrated permanent and portable environmental monitoring equipment.
- Reduced operational costs for clients by installing advanced, energy-saving HVAC equipment.
- Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
- Collaborated with construction teams to ensure seamless integration of HVAC systems in new builds.
- Implemented digital record-keeping system for maintenance and repair work, improving organizational efficiency.
- Coordinated with suppliers to secure best prices on high-quality HVAC parts and materials.
- Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
- Boosted system longevity by implementing comprehensive preventive maintenance plans.
- Delivered customized heating and cooling solutions to meet unique client needs, improving comfort levels.
- Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
- Optimized climate control systems for peak performance with regular calibration and adjustments.
- Streamlined project completion times by effectively managing repair and installation schedules.
- Enhanced team productivity with introduction of new diagnostic tools and techniques.
HVAC Installer at Lindstrom Air Conditioning and Plumbing (2021-06 – 2022-06)
- Installed HVAC systems according to manufacturer specifications and industry standards.
- Conducted routine maintenance and repairs on various heating and cooling units.
- Collaborated with team members to improve installation efficiency and accuracy.
- Diagnosed system malfunctions and provided effective solutions for repairs.
- Ensured compliance with safety protocols during all installations and service calls.
- Assisted in training new installers on best practices and proper equipment handling.
- Utilized diagnostic tools to assess system performance and troubleshoot issues effectively.
- Developed streamlined processes for inventory management of HVAC components and tools.
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages, and duct connections in walls and floors.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Installed components to improve HVAC system performance.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
- Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
- Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
- Collaborated effectively with architects, engineers, electricians, and other construction professionals during large-scale projects, ensuring smooth coordination and successful outcomes.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
- Expanded company reach by providing excellent service that led to numerous client referrals for new business opportunities.
- Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
- Advanced professional development with continued education in the latest HVAC technologies and techniques to stay current in the field.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Minimized downtime for businesses experiencing HVAC issues by working efficiently under strict deadlines to complete repairs quickly without sacrificing quality.
- Saved clients money on utility bills with energy-efficient installations designed specifically for their unique spaces and usage patterns.
- Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.
- Negotiated with suppliers to obtain high-quality materials at cost-effective prices.
- Repaired and replaced heating and air conditioning systems for commercial customers in Type industry.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Assisted in maintenance, repair and installation of ventilation systems.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Installed supporting components such as fuel lines and wiring to complete systems.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Supervised and instructed assistants.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Kept accurate records of work activities, time, materials and faults on work orders.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Performed routine maintenance on heating and cooling systems.
- Optimized performance by balancing systems and calibrating controls.
- Inspected cooling systems and identified potential problems.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Filled out detailed work orders for each job completed.
- Traveled to job sites for both scheduled and emergency appointments.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Calibrated equipment to achieve maximum efficiency.
- Calibrated permanent and portable environmental monitoring equipment.
cashier at Walgreens (2021-02 – 2021-05)
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer engagement strategies.
- Maintained clean and organized checkout areas to enhance overall shopping experience.
- Implemented inventory management techniques, reducing discrepancies during stock audits.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
grill cook at Pollo Tropical (2020-01 – 2020-10)
- Operated grill station to prepare and cook menu items according to quality standards.
- Ensured food safety and sanitation practices were consistently followed during meal preparation.
- Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
- Trained new team members on grill operations and safety protocols to enhance productivity.
- Developed cooking techniques for optimizing flavor profiles, enhancing overall customer satisfaction.
- Monitored inventory levels of ingredients, minimizing waste through effective stock management.
- Assisted in menu planning by providing feedback on popular items and customer preferences.
- Implemented process improvements that increased cooking efficiency and reduced preparation time.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Stored and handled goods correctly to maintain freshness and condition.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Grilled meats and seafood to customer specifications.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Established and maintained productive staff relationships for positive working environments.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Verified order accuracy and quality ahead of service to maintain standards.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Closely followed recipes and presentation guidelines to maintain consistency across menu items.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
- Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
- Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
Crew Member at Taco Bell (2019-01 – 2019-11)
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, processing transactions accurately and handling cash management responsibilities.
- Prepared food items according to safety standards and established recipes, maintaining quality control throughout service.
- Collaborated with team members to streamline operations during peak hours, enhancing overall workflow and efficiency.
- Trained new crew members on operational procedures and customer service protocols, fostering a cohesive work environment.
- Monitored inventory levels regularly, assisting in stock replenishment to minimize shortages during busy periods.
- Implemented cleanliness standards across dining area and kitchen, promoting a safe and welcoming atmosphere for guests.
- Resolved customer complaints promptly, ensuring positive experiences while adhering to company policies and procedures.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
