Hessler Yocsan Medrano Ramos

Results-driven and dynamic hospitality professional, executive chef, and entrepreneur with a strong background in high-value sales, luxury customer service, and business management. Proven track record of driving revenue through persuasive communication, upselling, relationship-building, and high-volume communication in competitive national and international markets. Possesses exceptional bilingual skills (Native Spanish, Professional Bilingual English) and a natural aptitude for resolving conflicts, handling customer objections, and closing deals in fast-paced environments.

Fully equipped with remote-work technical skills, a quiet dedicated workspace, and high-speed internet reliability.

Executive Chef & Operations Manager - Restaurante Humaya - Panajachel, Guatemala

(2023-07)

• Directed commercial and sales strategies, successfully managing restaurant costs, budgets, and revenue generation.
• Implemented strategic upselling and guest engagement techniques, consistently increasing average ticket sizes and monthly sales.
• Utilized advanced customer relationship skills to resolve high-complexity complaints, ensuring 100% retention and positive feedback.

Culinary & Service Specialist - R.are by the Hampton Maid / Tutto il Giorno - New York, United States

• Provided premium hospitality and VIP customer care in demanding, fast-paced international luxury markets.
• Handled daily communication with native English-speaking clients, managing expectations, overcoming service objections, and driving client loyalty.
• Thrived in high-performance environments, complying with strict corporate discipline and cross-cultural service standards.

National and International Tour Guide & Administrator - Guatemala

• Promoted, negotiated, and sold high-end travel experiences and customized tour packages to diverse international tourists.
• Managed direct real-time crisis handling and complex conflict resolution to guarantee guest satisfaction and brand reputation.

Studies - Business Administration and Hotel Management