Hettle

Strategic healthcare and pharmaceutical leader with 20+ years of experience in alliance management, strategic partnerships, commercial operations, and regulated healthcare environments. Proven record of building trusted external relationships, managing cross-functional stakeholders, driving KPI-based improvements, and executing contracts, integrations, and operational initiatives that support growth and performance. Licensed pharmacist with deep experience in healthcare, pharma, and biotech settings.

Area Developer – Multi-State Franchise Expansion at Franchise Brand (Self-care and Beauty Retail) (2023-06 – Present)

Lead the growth and operational scale of a multi-location franchise brand across three major markets. Oversee site selection, lease negotiation, construction, team hiring, training, marketing, and launch execution.

• Opened multiple pilot locations across three states and coached other franchisees in our markets
• Built partnerships with local stakeholders to drive community-based brand awareness
• Designed KPIs and implemented operational playbooks to ensure service consistency and team accountability
• Recruited, onboarded, and coached high-performing managers and staff of 20+ across three states
• Managed local market expansion strategy in alignment with franchisor brand objectives and consumer trends

Director, Alliance Management & Strategic Initiatives at Melinta Therapeutics (2021-04 – 2023-06)

Led strategic partnerships with healthcare systems, pharmaceutical manufacturers, and institutional stakeholders. Aligned business development, product strategy, and operational execution to support revenue growth and market access.

• Managed out-licensing partnerships across nine countries in three international regions
• Secured high-value partnerships contributing to a 10% increase in annual revenue
• Developed and implemented KPIs to track partnership performance and competitive positioning
• Led cross-functional collaboration with 10+ director-level and above executives across commercial, sales, marketing, finance, legal, and product teams
• Informed go-to-market strategy through data-driven insights and market intelligence
• Served on the Culture Board to strengthen engagement, values alignment, and organizational effectiveness

Director of Strategic & Special Projects, Member of Executive Management Team at Cambrex (2019-08 – 2021-04)

Directed high-impact cross-functional initiatives across client success, business development, supply chain, and strategic operations for a global contract development and manufacturing organization (CDMO). Reported directly to the President and collaborated enterprise-wide to improve revenue, efficiency, and customer satisfaction.

• Reinstated a $5M annual contract through executive re-engagement and turnaround strategy
• Structured client agreements that generated over $10M in new business revenue
• Designed and executed initiatives to improve client experience and operational efficiency
• Helped lead enterprise SAP rollout with a global consulting partner, improving forecasting accuracy and operational visibility across U.S. facilities
• Reviewed weekly and monthly financial statements with finance to assess performance, identify risks, and align on priorities and adjustments
• Served as Interim Supply Chain Lead, managing planning, performance, and financial forecasting
• Led COVID-19 Task Force response, overseeing contact tracing, safety protocols, and rapid communications

Senior Commercial Project Manager / Client Relationship Manager at Cambrex (2016-08 – 2019-08)

Directed high-value commercial projects and strategic client relationships for top pharmaceutical accounts, contributing to over $30M in total revenue. Served as the primary liaison across internal teams and client organizations, ensuring timely delivery, quality execution, and long-term account growth.

• Oversaw the highest project revenue volume among all managers, representing 40% of department workload
• Increased customer retention and account value, driving a 15% uplift in annual sales revenue
• Supported the full product lifecycle from early development through launch and post-commercialization
• Collaborated with operations, regulatory, and business development teams to identify upsell opportunities and accelerate client growth
• Cultivated strong senior-level stakeholder relationships and was recognized for responsiveness, communication, and strategic insight
• Earned highest annual performance ratings based on execution, client satisfaction, and team collaboration

Project Manager at Applied Dynamic Solutions, LLC (2014-01 – 2016-04)

Managed full lifecycle delivery of digital and web-based solutions for clients in the healthcare and biotech sectors. Served as the primary liaison between stakeholders and technical teams, translating business requirements into scalable, compliant implementations.

• Oversaw 25+ concurrent health tech projects, balancing timelines, scope, and quality standards
• Secured one of the firm's largest revenue-generating clients through consultative engagement
• Redesigned company-wide standard operating procedures to improve operational efficiency
• Led the company's rebranding initiative and helped shape internal culture and team development
• Facilitated strategic planning sessions and business development strategies with executive leadership

Founding Director, Venture Development & Strategic Initiatives at JuiceTank Innovation Lab (2012 – 2015)

Co-founded and led venture development initiatives for one of New Jersey's largest startup incubators, building strategic partnerships, advancing entrepreneur programming, and strengthening regional innovation networks across healthcare, technology, and digital ventures.

Business Development Manager at GenSource RX (2011 – 2012)

Led sales and partnership development initiatives focused on expanding access to generic medications through independent pharmacies and benefits partners. Built and managed relationships with buying groups to optimize pricing and patient access.

• Negotiated group purchasing agreements that drove cost savings and improved client retention
• Developed marketing and outreach strategies targeting independent pharmacy networks
• Represented company at industry conferences and client meetings
• Contributed to regional market expansion through strategic relationship building

Pharmacy Manager / Registered Pharmacist at Walgreens (1991 – 2010)

Led day-to-day pharmacy operations, compliance, staff development, and prescription workflow management in a high-volume retail environment with annual sales of approximately $5M. Managed client engagement, inventory, regulatory compliance, and staff supervision while ensuring high standards of service and safety.

• Consistently exceeded performance metrics in customer satisfaction, compliance, and financial management
• Implemented medication adherence programs that supported continuity of therapy
• Hired, trained, managed, and coached more than 30 pharmacists, technicians, and support staff over tenure, ensuring high performance, compliance, and continuity across multiple locations
• Worked closely with physicians and insurance providers to improve access to therapy for patients
• Oversaw controlled substance inventory and ensured full compliance with state and federal regulatory standards
• Led community outreach programs to improve senior citizens' management of multiple prescriptions and reduce risks of drug interactions and polypharmacy issues

Bachelor of Science in Pharmacy – Rutgers College of Pharmacy