Hicham Idrissi

Support Agent and CCTV Technician

Talent

New York CityMember since August 2, 2026

Video Surveillance: CCTV installation, configuration, and maintenanceNetworking: TCP/IP, routers, switches, cablingIT: MS Office, hardware fleet management, troubleshootingWeb Development: Professional websitesTechnical Support: Diagnosis, resolution, maintenanceData Management: Collection, verification, analysisManual Labor: Building, Construction, Agriculture

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About

Versatile and meticulous technician with diverse experience in technical support, CCTV surveillance system installation, cash management, data collection, and web solution development. Equipped with strong skills in computer networking, equipment maintenance, and professional website creation. I also have a thorough understanding of manual labor, backed by prior experience in the agricultural and construction sectors. Motivated, reliable, and ready to take on new professional challenges.

Experience

Freelance Commercial Agent - Freelance

(2024-01 - 2026-05)

Working with clients to create tailored professional web solutions.

Design and development of websites for car rental companies.
Creation of websites for restaurants and cafés with reservation systems.
Client relationship management, from the commercial proposal to project delivery.

Survey Agent - HCP Recensement - Khouribga

(2024-08 - 2024-09)

Collection and verification of demographic data through field surveys.
Collaboration with a supervisor to analyze and review collected data.

Cashier Agent - Tectra - Khouribga

(2015 - 2016)

Receiving and managing revenue.
Ensuring the reception and welcoming of individuals.
Managing discrepancies and tracking missing payments.
Resolving issues related to devices and the network.

Security Agent - Astre Services SARL

(2013 - 2014)

Controlling and authorizing the entry and exit of individuals and vehicles.
Video (CCTV) surveillance and personal observation of all departments.
Working with a sense of organization and observation.

Technical Internship - OCP Khouribga - Khouribga, Service Avantages Sociaux

(2012-04 - 2012-06)

Ensuring administrative personnel management.
Technical support and maintenance of computer systems.

Additional Experience & Manual Labor

Construction & Building Sector: Active participation in various worksites, handling, technical assistance, and strict application of on-site safety instructions.
Agricultural Sector: Carrying out seasonal and general maintenance work, demonstrating excellent physical endurance and strong adaptability to varied working conditions.