Office Manager - Classic Collision Repair Center - Panama City, FL
(2026-02)
- Responsible for greeting clients, explaining the auto body and insurance claims process
- Handling multiple tasks in fast paced environment alongside technicians and estimators
- Answering phones, setting up repair and pick up appointments, posting insurance claims checks
- Primary frontline liaison between the company and its customers, addressing inquiries, resolving complaints, processing
- Transactions across various channels like phone, email or in person
- Active listening and Empathy to understand customer concerns, de-escalate frustration and provide patient, supportive assistance
- Clear, concise verbal and written communication
- Problem-solving quick thinking to diagnose problems and determine the best resolution
- Technical Proficiency staying familiar with customer support software, databases and multi-channel communication systems
Manager II - Hertz/Dollar Rent A Car - Panama City, FL
(2022-05 - 2026-03)
- Lead and manage a team of customer service representatives, providing guidance, training, and support to maintain high service standards.
- Monitor daily operations to ensure all policies, safety regulations, and company procedures are followed.
- Develop and implement strategies to increase sales, profitability, and customer loyalty.
- Manage inventory by ordering new vehicles as needed and maintaining accurate records of rentals, returns, and payments.
- Handle customer complaints professionally, resolving issues quickly and efficiently.
- Prepare and analyze reports on rental activity, revenue, and trends to identify improvement opportunities.
- Collaborate with other departments on promotions, events, and community outreach.
- Ensure compliance with corporate policies and maintain positive employee relations.
- Directly and organize reservations and pickups, develop vendor relationships (e.g., Lyft, Uber, Pep Boys and local Car Dealerships).
- Attend and host sales events to promote the branch and increase market penetration.
- Conduct staff meetings, performance reviews, and training to align teams with corporate objectives.
Housekeeper - Sunset Inn Hotel
(2005-04 - 2022-03)
Housekeeper role is essential for creating a clean, safe, and welcoming environment. It requires a combination of physical effort, attention to detail, organizational skills, and customer service abilities. Housekeepers contribute significantly to the overall reputation and comfort of the facility or home they serve.
- Cleaning and sanitizing guest rooms, common areas, offices, restrooms, and other assigned spaces through sweeping, mopping, dusting, vacuuming, and polishing surfaces.
- Making beds and managing linens, including washing, drying, folding, and replacing towels and bedding.
- Stocking and maintaining supplies, ensuring cleaning products and amenities are available and equipment is properly maintained.
- Inspecting rooms and facilities for damages, safety hazards, or maintenance issues and reporting them to supervisors.
- Adhering to health and safety regulations, including proper handling of cleaning chemicals and equipment.
- Providing excellent customer service, assisting guests or residents with inquiries, and maintaining a professional demeanor.
- Attention to detail and ability to maintain high standards of cleanliness.
- Physical stamina to perform tasks that involve bending, lifting, standing, and walking for extended periods.
- Time management and organizational skills to complete tasks efficiently and prioritize duties.
- Communication skills to interact politely and effectively with guests, residents, and management.
- Ability to work independently or as part of a team, depending on the setting.
Internal Support Group Supervisor Remote Position - General Dynamics Information Technology/Maximus Federal Call Center - Lynn Haven, FL
(2016-08 - 2022-02)
Assisting consumers with enrolling in Affordable Health Care Act, assisting with any basic health questions, helping within.
- Provide excellent customer service to all customers, responding promptly and professionally to inquiries
- Handle incoming calls from customers regarding their accounts, providing accurate information in a timely manner
- Resolve customer complaints and issues quickly and efficiently, escalating as needed
- Maintain up-to-date knowledge of products and services offered by Maximus
- Utilize the company's CRM system to track customer interactions and ensure accuracy of data
- Follow established procedures for handling customer requests, including order processing, billing, and returns
- Assist with special projects or tasks as assigned by management
- Monitor customer feedback and provide suggestions on how to improve customer experience
- Develop and maintain positive relationships with customers through effective communication
- Identify opportunities to increase customer satisfaction and loyalty
- Participate in team meetings and training sessions to stay current on new policies and procedures
- Provide support to other departments when necessary
- Host and deliver interactive virtual sessions on systems, compliance requirements, and technology setup (e.g., HIPAA & PHI)
- Prepare and organize educational content for contractor onboarding and ongoing support.
- Provide ongoing system support and troubleshoot administrative or technical challenges for new employees.
- Ensure new trainees meet compliance and operational standards to maintain regulatory and process integrity.
- Act as a trusted resource for new hires, fostering strong working relationships and positive engagement.
- Maintain proactive, organized approach to support delivery in a virtual learning and training environment.
Club Manager - Steve Anderson - Panama City, FL
(2016-05 - 2016-08)
Club Manager overseeing all aspects of the club - ordering inventory, hiring, staffing employees, overseeing the safety of the club and managerial duties involved.
Bartender/Head Bartender - Bambis Dollhouse - Panama City, FL
(2015-02 - 2016-06)
Cosmetologist Sales Consultant - Salon Centric
(2014-10 - 2015-09)
Caretaker - Housekeeper - Panama City Beach in Michelle White
(2009-02 - 2012-01)
Supervisor of Pizzeria and Snack Bar - Tyndall AFB - Panama City, FL
(1999-01 - 2001-03)
Store Manager - Wilson's Leather - Shreveport, LA
(1997-04 - 1998-05)
Assistant Store Manager - Foot Locker - Shreveport, LA
(1997-07 - 1998-04)
Store Manager - A* Network - Panama City, FL
(1996-04 - 1998-02)
