HOSPITALITY PROFESSIONAL
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Dedicated and resourceful professional with strong experience in customer service, conflict resolution, and client relations. Known for handling high-pressure situations with professionalism and empathy. Skilled in problem-solving, communication, and coordination.
HOSPITALITY PROFESSIONAL - Lava Llc - Houston
(2023-01 - 2025-09)
Provided exceptional, detail-oriented service in a high-end dining environment, ensuring a refined and memorable experience for every guest. Maintained the highest standards of professionalism in appearance, communication, and hospitality.
Responsibilities included in-depth menu knowledge, flavor profiles of various tobacco offerings, and precise table service. Worked collaboratively to meet and exceed nightly sales goals, with a strong focus on upselling premium items, enhancing guest satisfaction, and maximizing revenue. Adapted quickly to fast-paced, high-pressure settings while upholding luxury service standards.
ASSOCIATES IN SCIENCE - LITIGATION - Bryan University (2022 - 2024)
