Hollie R

Customer service satisfaction Data entry Using a cash register with cash, credit, and debit purchases

Store Lead at Duck-Thru (2026-01 – Present)

• Customer service satisfaction
• Data entry
• Using a cash register with cash, credit, and debit purchases
• Answering the phone
• Custodial daily duties
• Using a scantron to check prices and scan in inventory
• Stock
• Trendar machine data entry
• Loomis deposits and withdrawals daily

Warehouse Associate at UPS (2015-08 – Present)

Working in a fast-paced, timely mannered, constant mobility, warehouse/hub. Loading/Unloading 18-wheeler trucks with only thing changing are volumes of inventory coming and going worldwide. Specially trained to know hazmats and what is or what isn't allowed to be shipped.

If a package is or you may suspect is leaking, broken, or letting off any fumes. What to do in this situation and how to handle it in the safest way possible. Lifting and lowering boxes/packages no more than 70 pounds alone.

If package weighs over 70 pounds you are required to ask a teammate for assistance. This helps refrain from any bodily injury or harm. Lifting and lowering with proper training to prevent back injuries.

Working as a team to get volumes completed in a very timely manner. Checking and reading labels to make sure they are correct and have correct items intact. This ensures customer satisfaction so we keep customers and protect the safety and future of our jobs.

Sales Associate at Belk (2011-10 – Present)

• Greeting customers with a smile and positive attitude to ensure a relationship long-term to make sales goals
• Knowing my merchandise so that I can sell and give the information needed and it also helps so I can suggest additional merchandise usually at a sales price
• Answering customers concerns and complaints in a professional manner. If I personally can't handle the situation get management involved
• Working a cash register with cash, traveler's checks, bank checks, credit/debit card payments
• Setting sells in the the department using a scan-tron. It also is used for making labels for merchandise that needs a tag
• Answering the phone with a prompt greeting
• Making online and over the phone sales orders
• Inventory and putting merchandise in the correct place

Sales Associate at Belk (2011-10 – Present)

• Met sales and credit goals every month
• Having made great relationships with customers whom ask about me

Server at Texas Steakhouse (2009-08 – 2011-10)

• Provide customer service with a smile and positive attitude
• Take orders and deliver food/drinks making sure it is correct before leaving the customer
• Answer questions regarding food or environment
• Establishing teamwork with other servers and kitchen crew members
• Processing payments with cash or credit card and by keeping a money bank of myself at all times for cash differences with payments
• Making sure restaurant is clean so that customers want to return

Commercial Driver at Auto Zone (2007-05 – 2009-10)

• Delivering and receiving auto parts from other companies
• Answering the phone with a prompt greeting
• Inventory and stock on a daily basis
• Maintaining a relationship with companies to ensure to keep there business
• Processing and collecting bills from companies
• Using a scan-tron to deliver and collect products
• Checking battery life on batteries and on starters

Associate of Science in Health Administration Services – Colorado Technical University-Online (2023-02)

High school diploma – Pamlico Community College (2006 – 2007)