Personal Care Assistant at Self Employed (2023-08 – Present)
- Provided dedicated 1-on-1 client support with hygiene, dressing and feeding to enhance client comfort and independence.
- Acted as a primary advocate for client well-being, resolving issues through clear communication and empathetic service.
- Maintained accurate documentation of daily activities and client progress.
- Maintain confidentiality according to HIPAA guidelines.
- Maintained challenging behaviors effectively using de-escalation techniques.
- Promptly and accurately administered medications, maintaining a record and documentation
Personal Care Assistant at Self Employed (2019-12 – 2023-07)
- Maintain confidentiality according to HIPAA guidelines.
- Successfully de-escalated situations with empathetic clear communication.
- Administered medications with 100% accuracy in strict compliance and established medication schedules.
- Built and maintained rapport with client and client's family.
- Provided compassionate support to clients with diverse needs, enhancing their daily living skills.
- Meticulous monitoring of client's overall health and well-being and documenting any changes.
Caregiver/Aid at Gracious Living Estates (2018-11 – 2019-12)
- Assisted 10+ residents daily with ADLs, ensuring respect, dignity and high sanitation standards.
- Engaged residents with meaningful conversation, and socialization while providing care.
- Assisted 21 residents to dining room for meals.
- Assisted residents to activities in the lounge area.
- Collaborated with nursing staff to identify changes in resident health conditions, recording observations within the CRM to ensure timely interventions.
Data Entry/packer at Ritz Tech (2017-10 – 2018-11)
- Entered data into the computer using the Inventory Management System (IMS).
- Operated hand-held scanners to track inventory.
- Maintain 40-50 orders daily for quick demanding productivity goals with 100% accuracy
- Demonstrated ability to multitask while maintaining attention to detail.
- Emailed all daily activities at the end of the shift.
Customer Service/ Cashier at Dollar General (2016-12 – 2017-09)
- Operated POS system to scan items, process payment methods, and handle returns accurately.
- Provided customer support in a fast-paced environment. Meticulously documenting issues in the CRM to prevent future occurrences.
- Working independently with little supervision.
- Responsible for counting in and out of cash drawers, preparing ban deposits, and ensuring strict adherence to cash handling security protocols.
- Resolved customers' issues promptly.
Customer Service/Cashier at Smokin Joe' Tobacco Outlet (2017-02 – 2017-10)
- Conducted opening and closing count procedures, including verifying petty cash, identifying discrepancies, and preparing daily deposits.
- Handled accurate cash and credit transactions and closed out daily in the POS system.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- De-escalated angry customers who were frustrated by ID checks by using empathetic listening and clearly explaining legal liability, successfully turning negative experiences into polite, complaint transactions.
Security\ Flag person at Northeast Diversified
Quality Control Supervisor at Quality Packaging Industries (QPI)
Front desk receptionist at Tunkhannock Auto Mart
