Holly Brown

Business owner and customer service professional with 8+ years of experience managing daily operations, client relationships, scheduling, billing, and administrative functions. Proven success in owning and operating a pet care business while delivering exceptional customer service, maintaining strong client retention, and overseeing all aspects of business management. Recognized for strong organizational skills, attention to detail, and the ability to independently manage multiple priorities.

Owner & Pet Care Provider - Paws First Fort Wayne - Fort Wayne, IN

(2017-01)

• Delivered professional in-home pet care services for residential clients.
• Assisted with scheduling and daily route coordination.
• Assumed ownership of an established pet care business.
• Manage all aspects of business operations, including customer service, scheduling, billing, invoicing, and financial administration.
• Build and maintain long-term client relationships through responsive communication and dependable service delivery.
• Coordinate daily appointment schedules and optimize service routes to improve efficiency and customer satisfaction.
• Provide personalized in-home pet care services, including feeding, exercise, medication administration, and wellness monitoring.
• Maintain accurate client records and ensure timely processing of payments and invoices.
• Deliver high-quality service resulting in client retention, repeat business, and referrals.
• Independently oversee business growth, operational planning, and daily decision-making.

Bachelors Degree - General Studies with Minors in Psychology, Sociology & Criminal Justice - Indiana University–Purdue University Fort Wayne (IPFW) (2015-01)