Holly Cloonan

Registered Nurse with 13+ years of experience in behavioral health, psychiatric care, addiction medicine, case management, and care coordination. Experienced in behavioral health and safety assessment, crisis intervention, telephonic support, referrals, resource linkage, and follow-up. Skilled in remaining calm during urgent situations, identifying immediate needs and barriers to care, connecting individuals with appropriate services, and collaborating with healthcare and community resources.

Strong communication and documentation skills with extensive experience supporting individuals with complex mental health, substance use, medical, and social needs.

RN Care Coordinator - Elliot Health System

(2024-07 - 2026-04)

• Managed complex outpatient caseloads in behavioral health, substance misuse, medical and social needs assessment, telephone outreach, care coordination, and follow-up.
• Identified and prioritized patient needs, coordinated treatment, referrals, medications, appointments, and resources with patients, providers, insurers, and interdisciplinary teams.
• Responded to urgent clinical and behavioral situations using clinical nursing judgement, implementing safety interventions, de-escalation, timely provider notification, and maintaining accurate documentation.

Charge Nurse - Community Care

(2021-07 - 2024-05)

• Coordinated care in a high-volume behavioral health and addiction treatment setting to support patients with complex behavioral health, substance use, and social needs.
• Communicated frequently by phone with patients, families, providers, pharmacies, and insurers to discuss treatment needs, connect patients with resources, coordinate care, and lead daily morning huddles.
• Provided nursing assessment, crisis response, patient education, and interdisciplinary care coordination, including emergency response to suspected opioid overdose.

RN Admissions Nurse - Cross Creek Hospital

(2020-07 - 2021-01)

Conducted psychiatric and medical intake and safety assessments for patients with mental health, substance use, and co-occurring disorders in a 100-bed inpatient psychiatric hospital.

• Coordinated appropriate levels of care through frequent telephone communication with patients, families, providers, referral sources, insurers, and interdisciplinary teams.
• Facilitated referrals, insurance authorizations, patient placement, and safe transitions to appropriate behavioral health services.

Registered Nurse - Austin State Hospital

(2018-08 - 2019-04)

• Provided psychiatric nursing care across adult forensic units, administered medications and assessing the effect, behavioral assessments and supporting crisis intervention, de-escalation, and trauma-informed care.

Pediatric RN Case Manager - Thrive Skilled Pediatrics

(2016-05 - 2018-04)

• Oversaw care provided by private duty nurses, completed monthly assessment for patients' private duty nursing hours, and communicated with insurance.
• Documented telephonic communication, referrals, resource coordination, and ongoing follow-up with families and providers.
• Connected families with specialty care, home health services, durable medical equipment, community resources, and other needed services.

Registered Nurse - Lakeway Regional Medical Center

(2014-01 - 2016-04)

• Provided acute nursing care, including assessment, patient education, discharge coordination, clinical documentation, and interdisciplinary collaboration.

Bachelor of Science - Nursing - Southern New Hampshire University (2026-12)

Associate of Science - Nursing - St. Joseph School of Nursing (2013-05)