Holly Jans

Hospitality leader with progressive management experience overseeing full-service hotel operations, team development, financial performance, and exceptional guest experiences. Proven ability to lead cross-functional teams, improve operational efficiency, and maintain brand standards in fast-paced environments. Recognized for building teams through hands-on leadership, problem-solving, and a commitment to excellence.

Seeking a growth-oriented leadership opportunity with an organization that values initiative, continuous development, and advancement. Open and eager to relocate for the right opportunity.

General Manager (GM) at Hampton Inn and Suites (2024-10 – Present)

• Recruit, train, and manage hotel staff, ensuring high levels of performance and professionalism.
• Ensure compliance with health and safety regulations, industry standards, and licensing requirements.
• Running reports and correcting issues as needed
• Scheduling of staff
• Interviewing/ Hiring applicants.
• Monitoring hours on payroll
• Liaise with vendors and suppliers to maintain hotel amenities and services.
• Working kitchen, Front desk, Housekeeping managing as needed.
• Prepare reports and analyze hotel performance metrics to identify areas for improvement.
• Led daily operations to ensure exceptional guest experiences and maintain high service standards.
• Analyzed guest feedback data to identify areas for improvement and implement corrective actions.

Housekeeping Manager at Hampton Inn & Suites (2020-09 – 2024-10)

Worked as a housekeeper here for a year before being promoted to Manager.

• My daily duties include setting the housekeepers up with their papers, going over the plans for the day with them
• Checking rooms upon completion
• Taking inventory of necessary items, communicating with front desk and maintenance about any issues with rooms, and making the work schedules, and assisting with payroll. Additionally, I fill in as housekeeper when needed.
• Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
• Developed training programs for staff to enhance efficiency and service quality.
• Collaborated with other departments to resolve guest issues promptly and effectively.
• Analyzed guest feedback to identify areas for improvement in housekeeping services.
• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Worked alongside our General Manager during QA Inspection times.

Bakery Assistant at Costco (2007-08 – 2008-04)

• Assist in prepping foods to be packaged, stocking shelves, cleaning up work area.

Sales Associate/Customer Service at Old Navy (2005-07 – 2006-10)

• Unbox clothing, prep for sales floor. stock sales floor, clean sales floor, fitting room attendant

Sales Associate/Cashier at A Partyworld (1999-07 – 2001-03)

• Cashier, inventory, restock shelves, assist customer with party planning, filling and delivering balloon orders.

Paralegal Studies – Hodges University (2005-11 – 2006-08)

High school diploma in General – Riverdale High School (1995-08 – 1999-06)